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CommentWire
CommentWire

ACSI: consumer satisfaction takes a hit

The latest results of the American Customer Satisfaction Index reveal that consumers have grown less satisfied with food companies over the last year. This is the first time a decline has occurred since 2007. It has been attributed to rising food prices, as well as a "slippage" in quality. Manufacturers should take heed that consumers are clearly becoming more demanding following the recession.

Published By Datamonitor
18 Nov 2010
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John Lewis: top of the shops

Department store chain John Lewis has been voted the UK's favorite retailer in a poll of over 6,000 shoppers. Indeed, despite a more competitive retail sector and increasingly fickle consumers, John Lewis managed to increase its overall satisfaction score since last year, giving it a considerable lead over all other retailers and the highest score ever attained in the Index.

Published By Datamonitor
11 Jan 2008
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John Lewis rated best in terms of customer satisfaction

Verdict Research's annual consumer satisfaction index has revealed that Britain's most popular store is John Lewis, with the supermarket Waitrose, also owned by John Lewis Partnership, ranked number two. The results of the survey, combined with strong Christmas sales, show that a good shopping experience is vital to retail success.

Published By Datamonitor
23 Jan 2006
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Government review of Spain's fuel retail policy may attract supermarkets

The Spanish government is to review its policies relating to the fuel retail industry due to low levels of competition and rising fuel prices. If the review - which aims to reduce the regulatory hurdles involved in opening new fuel outlets, restrict the power of large oil companies and increase competition - is passed, the Spanish service station sector could attract more supermarket players.

Published By Datamonitor
22 Jun 2010
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Kingfisher: positive results but tough times ahead

Home improvement retailer Kingfisher has experienced a largely positive 2010 so far, with retail profit boosted by an increased focus on cost efficiency and cash generation. However, with its key markets - particularly the UK and Ireland - showing no imminent signs of significant upturn, 2010 is shaping up to be a difficult year for the group.

Published By Datamonitor
26 Mar 2010
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Women switch to online retailers for larger clothes sizes

Sales of large sizes of women's clothes on the high street dropped 2.8% to 61.6% of total women's clothing sales in the 12 weeks to November 2005 compared to last year, while online and mail-order sales rose 1.2%. As the figures suggest, the high street may be failing to provide everything this demographic seeks.

Published By Datamonitor
12 Jan 2006
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UK Customer Satisfaction Awards 2013: why the sector winners stand out

John Lewis may have been the leading name in the roll call of winners at last week's Verdict Customer Satisfaction Awards, but the Verdict poll of 5,900 consumers also revealed the winning retailers within individual sectors. Verdict's analysts give their insight into why these retailers stood out to their customers.

Published By Datamonitor
01 May 2013
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Wells Fargo's new ATMs will boost customer goodwill

The US bank Wells Fargo is rolling out a network of new ATMs that will present a tailored interface to each customer based on their previous usage patterns, and will include one-touch access to their most used requests. This development will add value to what is an often overlooked channel and should improve customers' perceptions of the bank.

Published By Datamonitor
28 Feb 2013
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John Lewis: a satisfying year for all concerned

John Lewis Partnership has reported a 10% rise in pre-tax profits to GBP251.8 million for the year ended January 28, and each of John Lewis's 64,000 staff will receive a bonus equal to eight weeks' salary. Despite being a year the company described as its most difficult for 15 years, the group has produced a robust result.

Published By Datamonitor
10 Mar 2006
CommentWire
CommentWire

Kmart: things can only get better

Two new surveys show customer satisfaction with the bankrupt US retailer to be below the industry average. Kmart will have to work hard through 2002 to improve its image and hit the goal of profitability in 2003. The turnaround will inevitably involve addressing the in-store consumer experience, as well as creating a strong brand independent of price.

Published By Datamonitor
20 Feb 2002

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