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Type Product title / description Pub Price
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Mobile bankers: profitable but fickle

Banks will have to work hard to earn the loyalty of mobile bankers. Research by Datamonitor Financial has found that although mobile banking enthusiasts are a very profitable segment to target, they are also prone to defection.

Published By Datamonitor
27 Mar 2014
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Mass affluents want banking innovation

Mass affluent customers show much greater demand for innovation in banking services than their mass market counterparts, and are willing to switch providers if not satisfied.

Published By Datamonitor
19 Mar 2014
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Nationwide goes 24/7 on Twitter

Nationwide's decision to start operating its Twitter account on a 24/7 basis recognizes the fact that consumers now demand an instant response to their enquiries, regardless of the time of day.

Published By Datamonitor
18 Mar 2014
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Paym looks to eliminate P2P cash payments

The UK's forthcoming mobile P2P payment service, Paym, strategically capitalizes on the market's high mobile phone and current account penetration levels, providing banks with a major opportunity to drive the move towards electronic payments.

Published By Datamonitor
17 Mar 2014
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Concerned about loyalty? Reach out to more women

Loyalty in banking is a perennial concern, but banks could boost their retention rates by appealing to more women.

Published By Datamonitor
11 Mar 2014
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Post Office the surprise winner as banks cut branches

The Post Office is in a strong position to use its huge branch network to make gains as big banks look to reduce their bricks-and-mortar presence.

Published By Datamonitor
04 Mar 2014
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UK consumers unfazed by contactless hype

Although ownership and awareness of contactless payment cards are both on the rise, a growing number of UK contactless card holders are choosing to use other more established payment methods.

Published By Datamonitor
04 Mar 2014
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Social media is critical for switchers in Hong Kong

The Asian banking market is tipped to slow over the next year, meaning the ability to take market share from rivals while retaining existing customers will become more important. In Hong Kong, this means effectively leveraging social media.

Published By Datamonitor
26 Feb 2014
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TSB pushes its "local bank" identity

"TSB isn't like other big banks," states TSB Bank's first TV advertisement. The campaign highlights its local commitment and exclusive focus on the UK market, an approach that many consumers will find reassuring.

Published By Datamonitor
24 Feb 2014
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Singapore banks must up their game

Singaporean banks need to step up their game when it comes to assisting clients with their financial affairs.

Published By Datamonitor
14 Feb 2014

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