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Wendy's move highlights mobile wallet challenges

Wendy's is entering the US mobile payments market, launching a pilot program introducing POS payment functionality to its existing MyWendy's mobile app in three US cities. Retailer mobile wallet apps undoubtedly have the potential for success, but their focus on customer loyalty makes mobile wallets less payment tools and more marketing devices.

Published By Datamonitor
16 May 2013
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Customer loyalty will save The Co-operative Bank

The Co-operative Bank has made headlines frequently in the past year due to a number of setbacks. However, the bank benefits from high levels of customer loyalty and as long as it can reassure customers that it is still able to deliver on core values, The Co-operative Bank is likely to emerge from this unfortunate series of events unscathed.

Published By Datamonitor
15 May 2013
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PLA Innovation of the Week: a milkshake that changes its taste and texture with each shake

The more you shake new Nestle FAST Suflair Shake, the creamier this aerated chocolate-flavored milkshake tastes. Shaking the beverage produces increasingly finer bubbles, giving this drink a smoother and creamier taste and texture. New in Brazil, it is the innovation of the week from Datamonitor Consumer's Product Launch Analytics.

Published By Datamonitor
14 May 2013
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Supermarkets' rise presents opportunities for insurers

Supermarkets are becoming serious players in financial services and thus offer opportunities to insurers. Supermarkets and insurers can partner to build on retailers' credit card and loyalty program successes to improve insurance offering features and price, based on retailers' rich customer data and insight.

Published By Datamonitor
14 May 2013
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Sainsbury's goes solo to grow

Sainsbury's is taking full ownership of Sainsbury's Bank after buying out the 50% stake held by Lloyds Banking Group. Greater numbers of retailers entering the banking industry pose a threat to incumbent banks and building societies.

Published By Datamonitor
09 May 2013
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PayPal returns to its online roots

PayPal's recently launched Log In with PayPal platform allows consumers to use their PayPal credentials to log in to merchant websites and complete the checkout process without needing to enter personal or payment information. The service focuses on mobile internet, a popular and growing market, and is likely to prove more successful than PayPal's previous forays into mobile POS payments.

Published By Datamonitor
08 May 2013
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PLA Innovation of the Week: a new toothpaste that helps you to lose weight by making food taste bad

What if losing weight was as easy as brushing teeth? Now it is with Dietifricio Weight-Loss Toothpaste, which not only whitens teeth and keeps gums healthy, but produces a bitter aftertaste to make foods - especially high sugar foods - taste less appetizing. New in Italy, it is the innovation of the week from Datamonitor Consumer's Product Launch Analytics.

Published By Datamonitor
08 May 2013
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PLA Innovation of the Week: a new chilled ready meal for after-sports recovery

Hoping to capitalize on the importance of the post-exercise period for protein consumption, Fleury Michon's Vraiment Sport ready meal is a new chilled macaroni pasta meal with chicken breast that is packed with protein and is marketed as an "after-sports" product. New in France, it is the innovation of the week from Datamonitor Consumer's Product Launch Analytics.

Published By Datamonitor
02 May 2013
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UnionPay set to shake up US card market

China UnionPay's entrance into the US payment card market with a prepaid card offering signals a bold strategic move by the payment network to not only tap into the growing popularity of prepaid cards, but also to expand its consumer reach and global brand presence. If successful, UnionPay could potentially spell bad news for major payment providers and their standing in the market.

Published By Datamonitor
02 May 2013
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UK Customer Satisfaction Awards 2013: why the sector winners stand out

John Lewis may have been the leading name in the roll call of winners at last week's Verdict Customer Satisfaction Awards, but the Verdict poll of 5,900 consumers also revealed the winning retailers within individual sectors. Verdict's analysts give their insight into why these retailers stood out to their customers.

Published By Datamonitor
01 May 2013

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