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CommentWire
CommentWire

UK banks: trust in simplicity?

Lord Turner, head of the UK's financial watchdog, has emphasized the need for banks to get back to basics in order to regain public trust in financial services. Datamonitor's recently published Rebuilding Consumer Trust series agrees with this assertion, but adds that effective communication is also vital.

Published By Datamonitor
28 Sep 2009
CommentWire
CommentWire

UK car insurance providers must be careful about charging interest

The latest report from the Automobile Association in the UK reveals the extent to which car insurance providers charge for monthly repayments of car insurance premiums. Datamonitor's Financial Services Consumer Insight research suggests that this tactic may not be sustainable in the long term, given consumers' growing value awareness and the financial difficulties in which many find themselves.

Published By Datamonitor
13 Aug 2009
Expert View
Expert View

UK consumers do not see the value of packaged accounts

Datamonitor's research reveals that consumers are concerned that packaged accounts do not offer enough value. For the packaged account market to grow banks need to either allow customers to pick and choose the features they want or design accounts to fit the needs of their target market.

Published By Datamonitor
01 Nov 2012
Expert View
Expert View

UK consumers increasingly favor retailer-branded credit cards for everyday use

Retailer-branded credit cards are increasingly being favored by UK consumers for everyday transactions due to the number of loyalty and reward incentives typically associated with the use of these cards. Such high usage rates present an opportunity for payment card issuers to boost revenues through interchange fees by coupling added value incentives with card use.

Published By Datamonitor
04 Jan 2013
Expert View
Expert View

UK consumers unfazed by contactless hype

Although ownership and awareness of contactless payment cards are both on the rise, a growing number of UK contactless card holders are choosing to use other more established payment methods.

Published By Datamonitor
04 Mar 2014
Expert View
Expert View

UK Customer Satisfaction Awards 2013: why the sector winners stand out

John Lewis may have been the leading name in the roll call of winners at last week's Verdict Customer Satisfaction Awards, but the Verdict poll of 5,900 consumers also revealed the winning retailers within individual sectors. Verdict's analysts give their insight into why these retailers stood out to their customers.

Published By Datamonitor
01 May 2013
CommentWire
CommentWire

UK financial services industry: transparency in product information is vital to regaining trust

The global financial downturn has cast doubt upon the integrity of the financial services industry. Consequently, openness and honesty are in demand from consumers who want simple, straightforward information from their providers. While some banks are taking steps to increase transparency, more needs to be done by all providers if they want to gain, and retain, the trust of consumers.

Published By Datamonitor
28 Oct 2010
Expert View
Expert View

UK retail loyalty schemes: an increasingly powerful weapon

Barclaycard's announcement of the forthcoming launch of its Freedom loyalty scheme is a reflection of the increasing use of such initiatives by UK retailers. Loyalty programs can act as important footfall drivers and the data derived from them can allow for important consumer insight. However, it is important that their use is made attractive to consumers and retailers alike.

Published By Datamonitor
28 Jan 2010
CommentWire
CommentWire

UK retailing: supermarket wars

UK supermarket group Morrison's, normally as commendably steadfast as its northern roots, has launched a bid for the Safeway chain. The move is a canny one that would launch Morrison's into the big time. However, it is likely to spark a bidding war that could herald major changes for the industry's leading players, with tougher competition meaning that consumers will be the real winners.<BR />

Published By Datamonitor
13 Jan 2003
CommentWire
CommentWire

UK: consumers need education on financial decisions

Datamonitor research shows that consumers in the UK are demonstrating many behaviors associated with low financial intelligence. Individuals are unwilling to take personal responsibility for their money, which ultimately leads to poor financial decisions. While the blame for mis-selling rests on the shoulders of providers, consumers should be taught how to make better-informed choices.

Published By Datamonitor
21 Jan 2011

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