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Expert View

UK consumers unfazed by contactless hype

Although ownership and awareness of contactless payment cards are both on the rise, a growing number of UK contactless card holders are choosing to use other more established payment methods.

Published By Datamonitor
04 Mar 2014
Expert View
Expert View

UK Customer Satisfaction Awards 2013: why the sector winners stand out

John Lewis may have been the leading name in the roll call of winners at last week's Verdict Customer Satisfaction Awards, but the Verdict poll of 5,900 consumers also revealed the winning retailers within individual sectors. Verdict's analysts give their insight into why these retailers stood out to their customers.

Published By Datamonitor
01 May 2013
CommentWire
CommentWire

UK financial services industry: transparency in product information is vital to regaining trust

The global financial downturn has cast doubt upon the integrity of the financial services industry. Consequently, openness and honesty are in demand from consumers who want simple, straightforward information from their providers. While some banks are taking steps to increase transparency, more needs to be done by all providers if they want to gain, and retain, the trust of consumers.

Published By Datamonitor
28 Oct 2010
Expert View
Expert View

UK pension freedom highlights the advice gap

UK citizens have been taking advantage of greater access to their pension pots, following new rules that came into force in April. The unanswered question is: what will happen with the money that has been "liberated?"

Published By Datamonitor
17 Jul 2015
Expert View
Expert View

UK retail loyalty schemes: an increasingly powerful weapon

Barclaycard's announcement of the forthcoming launch of its Freedom loyalty scheme is a reflection of the increasing use of such initiatives by UK retailers. Loyalty programs can act as important footfall drivers and the data derived from them can allow for important consumer insight. However, it is important that their use is made attractive to consumers and retailers alike.

Published By Datamonitor
28 Jan 2010
CommentWire
CommentWire

UK retailing: supermarket wars

UK supermarket group Morrison's, normally as commendably steadfast as its northern roots, has launched a bid for the Safeway chain. The move is a canny one that would launch Morrison's into the big time. However, it is likely to spark a bidding war that could herald major changes for the industry's leading players, with tougher competition meaning that consumers will be the real winners.<BR />

Published By Datamonitor
13 Jan 2003
CommentWire
CommentWire

UK: consumers need education on financial decisions

Datamonitor research shows that consumers in the UK are demonstrating many behaviors associated with low financial intelligence. Individuals are unwilling to take personal responsibility for their money, which ultimately leads to poor financial decisions. While the blame for mis-selling rests on the shoulders of providers, consumers should be taught how to make better-informed choices.

Published By Datamonitor
21 Jan 2011
CommentWire
CommentWire

UK: investing in financial advice scheme may rebuild consumer trust in banks

The UK government has made the banking industry solely responsible for financing the creation of a free national financial advice service. Despite the added cost, investing in such a scheme should prove beneficial to traditional financial services providers, both in its potential to re-engage consumers, and also by having the industry publicly take its share of responsibility for the crisis.

Published By Datamonitor
25 May 2010
Expert View
Expert View

UK: momentum building behind adoption of contactless payments

Superdrug and Waitrose have announced plans to install contactless point-of-sale (POS) terminals across their stores during 2012, joining a string of major UK brands. It looks increasingly likely that the UK is moving toward widespread contactless payment acceptance. However, despite the increasing momentum the big guns of Tesco and Sainsbury's are reluctant to move beyond limited pilot schemes.

Published By Datamonitor
23 Jan 2012
CommentWire
CommentWire

UK: personalized service could help insurers stand out from the crowd

A YouGov survey of consumer attitudes toward personal insurance provisions has found that consumers would be more loyal if the provider remembered them and their history. This apparent desire for personalization could help insurers distinguish themselves in the increasingly price-driven UK market.

Published By Datamonitor
10 Sep 2010

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