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UK banks announce the latest successful year in the fight against fraud

Credit and debit fraud has experienced the largest decline in online transactions since the introduction of online banking and e-retailing to Britain. This is due to the heavy investment from the payment industry in new fraud detection technology.

Published By Datamonitor
10 Oct 2011
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UK banks launch new way of paying

Zapp could finally get mainstream consumers paying with their phones by making it convenient and secure to shop online via their mobile.

Published By Datamonitor
29 Jan 2014
CommentWire
CommentWire

UK banks: trust in simplicity?

Lord Turner, head of the UK's financial watchdog, has emphasized the need for banks to get back to basics in order to regain public trust in financial services. Datamonitor's recently published Rebuilding Consumer Trust series agrees with this assertion, but adds that effective communication is also vital.

Published By Datamonitor
28 Sep 2009
CommentWire
CommentWire

UK car insurance providers must be careful about charging interest

The latest report from the Automobile Association in the UK reveals the extent to which car insurance providers charge for monthly repayments of car insurance premiums. Datamonitor's Financial Services Consumer Insight research suggests that this tactic may not be sustainable in the long term, given consumers' growing value awareness and the financial difficulties in which many find themselves.

Published By Datamonitor
13 Aug 2009
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UK consumers do not see the value of packaged accounts

Datamonitor's research reveals that consumers are concerned that packaged accounts do not offer enough value. For the packaged account market to grow banks need to either allow customers to pick and choose the features they want or design accounts to fit the needs of their target market.

Published By Datamonitor
01 Nov 2012
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UK consumers increasingly favor retailer-branded credit cards for everyday use

Retailer-branded credit cards are increasingly being favored by UK consumers for everyday transactions due to the number of loyalty and reward incentives typically associated with the use of these cards. Such high usage rates present an opportunity for payment card issuers to boost revenues through interchange fees by coupling added value incentives with card use.

Published By Datamonitor
04 Jan 2013
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UK consumers unfazed by contactless hype

Although ownership and awareness of contactless payment cards are both on the rise, a growing number of UK contactless card holders are choosing to use other more established payment methods.

Published By Datamonitor
04 Mar 2014
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UK Customer Satisfaction Awards 2013: why the sector winners stand out

John Lewis may have been the leading name in the roll call of winners at last week's Verdict Customer Satisfaction Awards, but the Verdict poll of 5,900 consumers also revealed the winning retailers within individual sectors. Verdict's analysts give their insight into why these retailers stood out to their customers.

Published By Datamonitor
01 May 2013
CommentWire
CommentWire

UK financial services industry: transparency in product information is vital to regaining trust

The global financial downturn has cast doubt upon the integrity of the financial services industry. Consequently, openness and honesty are in demand from consumers who want simple, straightforward information from their providers. While some banks are taking steps to increase transparency, more needs to be done by all providers if they want to gain, and retain, the trust of consumers.

Published By Datamonitor
28 Oct 2010
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UK pension freedom highlights the advice gap

UK citizens have been taking advantage of greater access to their pension pots, following new rules that came into force in April. The unanswered question is: what will happen with the money that has been "liberated?"

Published By Datamonitor
17 Jul 2015

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