Opinion

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Type Product title / description Pub Price
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Barclays supports innovation inside and out

Barclays UK is aiming to reinforce its reputation for innovation in financial services. The bank's recent announcement to support a fintech accelerator program demonstrates its desire to cement its position as a pioneering bank.

Published By Datamonitor
12 Dec 2013
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Barclays steps back from branches

Barclays has said that it is considering reducing staffing levels in response to the migration of customers to digital channels. Although cuts in branch numbers will help to reduce costs, banks should be aware that branches are still one of the best channels for promoting customer engagement and acquisition.

Published By Datamonitor
15 Mar 2013
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Barclays should be smarter with customer data

Banks need to persevere with using personal customer information to deliver a better banking service despite customer concerns about data privacy. However, they need to be smarter about how they do it.

Published By Datamonitor
27 Jun 2013
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Barclays seeks to improve customer satisfaction by focusing staff incentives on service

Barclays has announced a new staff incentive scheme that is based only on customer satisfaction, rather than sales of products and services. Good customer service is a vital element to rebuilding trust among consumers, as well as to acquiring and retaining customers. Aligning staff incentives with this issue should be an effective means of improving customer satisfaction.

Published By Datamonitor
10 Oct 2012
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Barclays scraps passwords for biometrics

Barclays has introduced biometric identification for telephone banking to make identity verification quicker and more secure. However, expansion into more popular channels will make a real difference to the customer experience.

Published By Datamonitor
25 Jun 2014
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Barclays Pingit extends its reach to all UK banks

Barclays Pingit, the P2P consumer payment service, has extended its coverage to non-Barclays customers. Barclays has been promoting the latest download figures, of around 400,000, in the two months since the app was released. However, Datamonitor believes it needs to reach the millions and the bank needs to address concerns about intra-operability before the system can revolutionize P2P payments.

Published By Datamonitor
19 Apr 2012
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Barclays moves first on voice biometrics

Voice biometrics technology is expensive; however, failure to invest in the technology could leave banks trailing behind other sectors.

Published By Datamonitor
07 Jun 2013
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Barclays mimics Apple with roaming cashiers

The rapid take-up of digital services by the smartphone generation has led banks to consider how to adapt to the changing role of the branch. Barclays UK is removing its branch counters, leaving cashiers to roam around clutching tablets.

Published By Datamonitor
16 Jul 2014
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Barclays gets ahead of the curve with a new personalized approach to current accounts

In the face of growing concerns regarding the selling of packaged accounts Barclays is being proactive, taking a flexible approach to fee-based accounts. Although Barclays is not offering full flexibility due to the costs of providing more specialized insurance, this approach should help banks to overcome the issues surrounding packaged accounts.

Published By Datamonitor
20 Jun 2012
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Barclays empowers branch staff to boost loyalty

Barclays is using its most visible resource - its staff - to improve the customer experience and hence maximize customer retention. Selected branch employees have been trained to help customers use the latest technology.

Published By Datamonitor
26 Sep 2013

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