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Social media a valuable #switching tool

Social media sites such as Facebook and Twitter represent crucial customer acquisition tools in Australia's increasingly competitive retail banking sector.

Published By Datamonitor
26 Jun 2013
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Moneysupermarket.com changes the aggregator landscape

Moneysupermarket.com's newly launched platform highlights the rise of a new business model whereby the aggregator takes ownership of the consumer through the purchasing process, increasing customer purchase rates.

Published By Datamonitor
20 Jun 2013
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The branch is still a comfort to Australians

Australian consumers still see the value in branches, which is bad news for banks that are looking to reduce costs.

Published By Datamonitor
20 Jun 2013
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Banking Commission boost for P2P lending

Peer-to-peer (P2P) lenders have reason to celebrate as the UK Parliamentary Banking Commission report signals a fast-growing, more mainstream future.

Published By Datamonitor
19 Jun 2013
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Germany: rise of the independents

Having lost trust in the banking industry, German affluent investors are looking for alternative sources of investment advice. In particular, independent advisors have been able to gain market share in Germany's mature wealth management market.

Published By Datamonitor
18 Jun 2013
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The Co-op: not so good with money

The deal that will rescue the Co-op is the least worst option available, but it means that the troubled provider will lose its single biggest selling point for existing and prospective customers: its mutual character.

Published By Datamonitor
18 Jun 2013
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Commonwealth Bank should not fear Google

Rather than worrying about non-financial institutions muscling in on their territory, banks need to embrace the change and beat the payment upstarts at their own game.

Published By Datamonitor
10 Jun 2013
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Barclays moves first on voice biometrics

Voice biometrics technology is expensive; however, failure to invest in the technology could leave banks trailing behind other sectors.

Published By Datamonitor
07 Jun 2013
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Social media can increase return on investment

There is untapped potential for banks to engage their customers via social media. Although many banks have tiptoed into Twitter, Facebook, and the like, some are still unsure of where the benefits lie.

Published By Datamonitor
07 Jun 2013
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Emphasize the mutual not the bank

Police Credit's move to convert into a mutual bank is unlikely to succeed in attracting significant numbers of new customers.

Published By Datamonitor
07 Jun 2013

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