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CommentWire
CommentWire

Commbank: looking to educate tomorrow's customers, today

The Commonwealth Bank of Australia has launched Coinland, a virtual online game designed to educate primary school children in money management and the consequences of spending. With new Datamonitor findings highlighting a lack of understanding and engagement between banks and consumers, this new initiative sees Commbank well poised to capitalize on this gap in the market.

Published By Datamonitor
21 Apr 2010
CommentWire
CommentWire

UK: investing in financial advice scheme may rebuild consumer trust in banks

The UK government has made the banking industry solely responsible for financing the creation of a free national financial advice service. Despite the added cost, investing in such a scheme should prove beneficial to traditional financial services providers, both in its potential to re-engage consumers, and also by having the industry publicly take its share of responsibility for the crisis.

Published By Datamonitor
25 May 2010
Expert View
Expert View

MicroSD-led NFC products may do more harm than good

DeviceFidelity's launch of an NFC-enabling cover for the iPhone follows hot on the heels of other developments to convert mobile handsets into contactless form factors. Given the sensitivity surrounding the NFC business model, this will provide added impetus for acquirers to build contactless acceptance but risks alienating mobile operators from future discussions around mobile payments.

Published By Datamonitor
28 May 2010
Expert View
Expert View

Visa announces UK contactless rollout ahead of schedule, but the market still faces numerous hurdles

Visa Europe recently announced that the number of its PayWave cards in issue is growing more quickly than expected, and claimed that there will be further growth as more issuers enter the contactless space. While this is a positive sign, overall card numbers are still comparatively low, while merchant acceptance remains very weak: the market is far from reaching a tipping point.

Published By Datamonitor
09 Jul 2010
Expert View
Expert View

Inditex to enter Australia and South Africa in 2011

After entering a number of new markets this year, Inditex is poised to enter the Australian and South African markets in 2011. Its plans for expansion, which include introducing global online retail platforms, will ensure that it keeps one step ahead of its international rivals, and will provide an opportunity for rejuvenation in the local clothing markets.

Published By Datamonitor
20 Jul 2010
CommentWire
CommentWire

Co-operative Financial Services: flying the flag for sustainability

In recognition of its achievements in social and environmental banking, the Co-operative Financial Services has beaten 110 financial institutions from 44 countries to win the FT Sustainable Bank of the Year Award. The bank's success in the UK market, despite consumers there not being as 'green-minded' as some of their counterparts abroad, is testament to the longevity of an ethical brand message.

Published By Datamonitor
11 Aug 2010
CommentWire
CommentWire

UK banking: branch closures threaten multi-channel approach

The number of bank branches in the UK has decreased by a fifth in the last decade as a drop in footfall and increased cost cutting leads to closures. The rise of internet banking has been blamed in part, but Datamonitor's research shows that despite high levels of online activity, consumers still welcome a multi-channel approach.

Published By Datamonitor
18 Aug 2010
Expert View
Expert View

Profits are up at Diageo

Diageo's organic sales and profits increased by 2% in the 2010 fiscal year, driven by the growth of its key premium, super/ultra-premium and reserve brands. Despite the economic uncertainty, Diageo is confident about the future, predicting even stronger results in the coming year.

Published By Datamonitor
27 Aug 2010
CommentWire
CommentWire

First Direct: winning customer approval by keeping it 'real'

Online bank First Direct has received the highest overall rating in the Which? customer satisfaction survey. The bank consistently receives excellent feedback from its customers, despite not offering the best rates. Its focus on customer experience, honesty and openness effectively targets the Authenticity trend, which is currently highly in demand from consumers.

Published By Datamonitor
03 Sep 2010
CommentWire
CommentWire

UK: personalized service could help insurers stand out from the crowd

A YouGov survey of consumer attitudes toward personal insurance provisions has found that consumers would be more loyal if the provider remembered them and their history. This apparent desire for personalization could help insurers distinguish themselves in the increasingly price-driven UK market.

Published By Datamonitor
10 Sep 2010

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