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Type Product title / description Pub Price
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Rise of the deal-savvy consumer

Retailers that incorporate mobile into their customer engagement strategy stand to win big as the marked rise in smartphone-wielding deal-seekers threatens instore impulse sales.

Published By Datamonitor
03 Dec 2014
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Financial incentives costly without customer satisfaction

One year on from the introduction of the seven-day switching guarantee in the UK, competition among the challenger banks is fierce with the smaller players facing high rates of attrition.

Published By Datamonitor
03 Dec 2014
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PLA Innovation of the Week: a new coffee creamer that elevates portability to a new level

Packaged coffee creamer products had largely been shut out of the on-the-go market until the launch of new Nestle Coffee-Mate 2Go concentrated coffee creamer, a "triple strength" liquid creamer in a spill-resistant, portable plastic bottle with 18 servings. New in the US, this product is the Datamonitor Consumer Product Launch Analytics innovation of the week.

Published By Datamonitor
25 Nov 2014
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Bionym brings biometric authentication to wearables

Bionym's multi-bank trial of Nymi Band will see the start-up capitalize on the rising ownership of contactless payment cards in Canada, tapping into the growing use of biometrics as a payment authentication tool.

Published By Datamonitor
17 Nov 2014
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Fees are fine, but they must be clear

In retail banking, good service is crucial to keeping customers happy and improving their loyalty. However, it is just as important, if not more so, to manage their expectations on fees.

Published By Datamonitor
17 Nov 2014
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PLA Innovation of the Week: a snack cake that becomes a frozen novelty after a trip to the freezer

Snack cakes are not normally eaten to "beat the heat," but that may change with new Phoskitos Pou mini-cakes. These chocolate and milk cream cakes can be consumed as they are or put in the freezer for one hour and eaten like ice cream afterwards. New in Spain, this product is the Datamonitor Consumer Product Launch Analytics innovation of the week.

Published By Datamonitor
17 Nov 2014
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PLA Innovation of the Week: a new laundry detergent claimed to turbocharge your sex life

Want to improve your sex life? Clean the sheets with new Surf limited-edition Flirty Shades of Surf laundry detergent. New in the UK, this limited-edition laundry detergent "with Scentsual Oils" has a rose and jasmine scent that is claimed to heat up the bedroom in a kinky kind of way. This product is the Datamonitor Consumer Product Launch Analytics innovation of the week.

Published By Datamonitor
10 Nov 2014
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CBA taking contactless to the next level

Commonwealth Bank Australia (CBA) has initiated the next evolutionary stage of contactless payments in the Australian market, with New South Wales' Opal transit payment system slated to accept CBA-issued contactless payment cards in the future.

Published By Datamonitor
06 Nov 2014
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"Simplechannel," not omnichannel, is the holy grail

There is much discussion focused on omnichannel servicing and the benefits it brings to customer choice and convenience. However, banks can serve customers better by creating a single customer journey that is clearly signposted and simple to fulfil.

Published By Datamonitor
04 Nov 2014
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PLA Innovation of the Week: a chocolate baking morsel with a surprise inside

Chocolate chip cookies may never be the same after the debut of new Nestle Toll House DelightFulls Filled Baking Morsels. Unlike ordinary chocolate chips, these chocolate pieces deliver a new flavor twist as they are filled with different flavors: caramel, mint, cherry, and peanut butter. New in the US, this product is the Datamonitor Consumer Product Launch Analytics innovation of the week.

Published By Datamonitor
04 Nov 2014

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