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Greater responsibility for banks as staff hit the books

More banking staff are taking professional qualifications, meaning that if products are mis-sold, banks will be unreservedly responsible. Diligent checks and monitoring to ensure the training is put into action are essential.

Published By Datamonitor
09 Aug 2013
CommentWire
CommentWire

Green energy: White Paper turns consumers red

Renewable energy development in the UK currently looks to be too slow to meet government targets. Industry support seems insufficient, but there will also be another hurdle from the public. UK consumers have so far shown little interest in environmentally friendly energy and may be unhappy about the increased costs.

Published By Datamonitor
29 Apr 2003
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Growing savings by acting on impulse

Banks need to offer an impulse saving service to foster a savings habit among customers who find it difficult to put money aside. This will help to grow the deposit base as well as assuaging negative perceptions regarding the ability to save.

Published By Datamonitor
10 Apr 2013
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Halifax makes a grab for overdraft users

In January 2013 Halifax launched a 12-month fee-free overdraft offer designed to attract current account switchers. Halifax already has a successful track record in winning customers from its rivals, and by targeting a consumer segment that other providers have tended to ignore, it will continue to increase its share of the market.

Published By Datamonitor
04 Jan 2013
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Halifax offers cash prizes to attract savers

Banks are under pressure to increase their capital ratios, but with little room to maneuver on interest rates, they have to come up with innovative means of attracting deposits. The Halifax Savers Prize Draw offers customers the chance to win prizes worth up to GBP100,000 every month, but consumers should be wary.

Published By Datamonitor
28 Sep 2011
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Handelsbanken: showcasing a sustainable model of banking

Handelsbanken has grown its presence in the UK over the last year. Its decentralized business model has aided this, along with its high customer satisfaction and loyalty levels. While competitors will struggle to recreate Handelsbanken's model exactly, providers should be looking to it to identify ways in which they can build a more sustainable approach to banking.

Published By Datamonitor
28 Nov 2012
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Health craze will continue to drive food and drink industries

By 2009, the low carb trend will be but a distant memory for the food industry and consumers alike. Cholesterol-reducing products, meanwhile, are set for a boom in growth. These are the conclusions of a survey of 1,250 food and drinks industry executives from around the globe, conducted by Reuters Business Insight...

Published By Datamonitor
02 Nov 2004
CommentWire
CommentWire

Heinz: focusing on the 'real food' offering

Heinz has redesigned the label on its ketchup to raise the product's connection with tomatoes and quality ingredients in the hope that this will boost its appeal to increasingly health-conscious consumers. With a marketing campaign set to start in spring when consumption of grilled and outdoor food begins to pick up, this repositioning could also help Heinz to compete against cheaper alternatives.

Published By Datamonitor
20 Jan 2009
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Hello Bank digital-first, not digital-only

BNP Paribas has shown that it understands the need to combine the benefits of a digital-only offering with the reassurance customers gain from a branch network. Banks will need to take this digital-first rather than digital-only approach until customers are ready to let go of the branch.

Published By Datamonitor
23 May 2013
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Hidden sting for Bank of Ireland mortgage customers

BoI has used contract small print to substantially raise the interest rates of some of its base-rate tracker mortgages. BoI told customers that the cost of funding mortgages has increased due to higher capital requirements. This move risks customer upset and reputational damage. Competitors with a similar opportunity should raise capital through less controversial routes.

Published By Datamonitor
07 Mar 2013

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