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Type Product title / description Pub Price
Expert View
Expert View

HSBC joins the remuneration revolution

HSBC has changed its bonus schemes so that staff are no longer rewarded for the number or value of products they sell; instead bonuses will be linked to customer satisfaction and sales quality. By focusing on customer service HSBC hopes to restore consumer confidence following a number of mis-selling scandals.

Published By Datamonitor
21 Feb 2013
Expert View
Expert View

India's credit card market holds untapped potential

Datamonitor's latest report on the payment cards market in India shows that the pay later segment - and credit cards in particular - are still poorly represented in the country. However, there are huge potential earnings in some niche segments such as affluent customers, due to their use of premium cards.

Published By Datamonitor
17 Feb 2012
Expert View
Expert View

Inditex to enter Australia and South Africa in 2011

After entering a number of new markets this year, Inditex is poised to enter the Australian and South African markets in 2011. Its plans for expansion, which include introducing global online retail platforms, will ensure that it keeps one step ahead of its international rivals, and will provide an opportunity for rejuvenation in the local clothing markets.

Published By Datamonitor
20 Jul 2010
Expert View
Expert View

IndusInd Bank boosts loyalty with customer engagement

IndusInd Bank is deepening its customer relationships to become more of a lifestyle partner, with the use of personalized and location-based offers.

Published By Datamonitor
20 Sep 2013
Expert View
Expert View

ING Direct rebranding triggers consumer anger

Capital One's takeover and rebranding of ING Direct in the US has been greeted with dismay by many of the online provider's customers. While ING Direct is respected for its customer service, Capital One is less well-regarded. Many customers may leave as a result, thus demonstrating the crucial importance of building and maintaining a strong reputation.

Published By Datamonitor
25 Jan 2013
CommentWire
CommentWire

Insurance.com: winning customers with content

Published By Datamonitor
12 Mar 2001
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Insurers could fly high with airline affinity partnerships

Air travel is a booming market, with great partnership opportunities for travel insurers due to their ever increasing consumer penetration and online upselling options.

Published By Datamonitor
24 Jun 2013
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Expert View

Interest-only mortgages to become a niche line of business

High street lenders are winding down their interest-only offers ahead of incoming FSA rules. Interest-only will become a niche product aimed at the high-end mortgage market.

Published By Datamonitor
08 Oct 2012
Expert View
Expert View

Internet-only entrants unlikely

Consumers are increasingly moving towards digital channels for their banking. However, it is unlikely that we will see new internet-only providers.

Published By Datamonitor
13 Mar 2013
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Expert View

Is Starbucks the future of the on-trade?

In its hometown of Seattle, Starbucks is experimenting with new store designs and layouts aimed at creating new evening and nighttime experiences for consumers. These new prototype retail outlets, which serve alcohol, are tipped to be the first of the next generation of stores for one of the world's most influential brands.

Published By Datamonitor
01 Nov 2010

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