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Type Product title / description Pub Price
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ING Direct rebranding triggers consumer anger

Capital One's takeover and rebranding of ING Direct in the US has been greeted with dismay by many of the online provider's customers. While ING Direct is respected for its customer service, Capital One is less well-regarded. Many customers may leave as a result, thus demonstrating the crucial importance of building and maintaining a strong reputation.

Published By Datamonitor
25 Jan 2013
CommentWire
CommentWire

Insurance.com: winning customers with content

Published By Datamonitor
12 Mar 2001
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Insurers could fly high with airline affinity partnerships

Air travel is a booming market, with great partnership opportunities for travel insurers due to their ever increasing consumer penetration and online upselling options.

Published By Datamonitor
24 Jun 2013
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Expert View

Interest-only mortgages to become a niche line of business

High street lenders are winding down their interest-only offers ahead of incoming FSA rules. Interest-only will become a niche product aimed at the high-end mortgage market.

Published By Datamonitor
08 Oct 2012
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Expert View

Internet-only entrants unlikely

Consumers are increasingly moving towards digital channels for their banking. However, it is unlikely that we will see new internet-only providers.

Published By Datamonitor
13 Mar 2013
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Is Starbucks the future of the on-trade?

In its hometown of Seattle, Starbucks is experimenting with new store designs and layouts aimed at creating new evening and nighttime experiences for consumers. These new prototype retail outlets, which serve alcohol, are tipped to be the first of the next generation of stores for one of the world's most influential brands.

Published By Datamonitor
01 Nov 2010
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JCB learns from experience with new mobile wallet

The JCB Mobile Wallet will require significant long-term investment to garner any real payoffs - particularly with regards to its features and offers - as nearly half of Japanese consumers currently have a mobile wallet but do not use it.

Published By Datamonitor
16 Nov 2012
CommentWire
CommentWire

Jump Money: helping consumers to identify gaps in their protection cover

Consumers are worryingly disengaged from the life insurance industry. Datamonitor's Financial Services Consumer Insight Survey 2011 reveals that only 43% of consumers in the UK have any form of life insurance. Even those consumers who actually have insurance may be holding cover that does not adequately meet their needs. Jump Money's online tool therefore aims to inform and engage customers.

Published By Datamonitor
11 Jul 2011
CommentWire
CommentWire

Kirin: refocusing on beverage business

Kirin is to sell its entire stake in Kirin Yakult NextStage, the health food joint venture set up with Yakult in Japan in October 2006. Although the unit currently appears to be struggling, Yakult should be able to use its reputation to capitalize on the growing health food market in Japan. Kirin, meanwhile, will focus on its core strengths in the beverage market.

Published By Datamonitor
24 Nov 2008
Expert View
Expert View

Kraft pulls iSnack2.0 name after backlash, but publicity may have done more good than harm

Vegemite, one of the most popular food brands in Australia, has been forced to scrap the ill-fitting name 'iSnack2.0' after being lambasted both by consumers and the media. Despite the widespread criticism of the name and its withdrawal, Datamonitor views the intense media debate as a boon to a brand struggling with slowing sales.

Published By Datamonitor
05 Oct 2009

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