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Type Product title / description Pub Price
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Hello Bank digital-first, not digital-only

BNP Paribas has shown that it understands the need to combine the benefits of a digital-only offering with the reassurance customers gain from a branch network. Banks will need to take this digital-first rather than digital-only approach until customers are ready to let go of the branch.

Published By Datamonitor
23 May 2013
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Hidden sting for Bank of Ireland mortgage customers

BoI has used contract small print to substantially raise the interest rates of some of its base-rate tracker mortgages. BoI told customers that the cost of funding mortgages has increased due to higher capital requirements. This move risks customer upset and reputational damage. Competitors with a similar opportunity should raise capital through less controversial routes.

Published By Datamonitor
07 Mar 2013
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High-tech branches missing the point

High-tech branches can only meet a short-term need and are unsustainable in the long term, as customers become more familiar with remote banking.

Published By Datamonitor
28 Apr 2014
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Hong Kong: strong consumer demand but a lack of developments in the mobile payments sector

The uptake of mobile payment tools is highly varied on a global level. In Hong Kong, consumer demand is strong, but a lack of developments is threatening to inhibit the sector's growth. Further investment is needed if the industry is to move forward under a unified infrastructure.

Published By Datamonitor
21 May 2012
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How personal care can soothe minds: the future of scents for stress relief

The global economic downturn has resulted in a world of stress-overloaded consumers. Global respondents to Datamonitor's 2014 Consumer Survey placed stress second on a list of 47 health concerns, with 45% of the global population saying that they are concerned about it right now. Globally, consumers are desperately in need of de-stressing.

Published By Datamonitor
09 Jul 2014
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How sustainable is your beverage package?

They called it the "Shot Heard Round the World" on April 19, 1775 when a ragtag militia fired on a British company of soldiers at the Concord North Bridge in Concord, Massachusetts to start the Revolutionary War. Now, more than 200 years on, the residents of Concord have fired a second shot by becoming the first town in the US to ban single-serve plastic water bottles.

Published By Datamonitor
29 Jan 2013
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HSBC joins the remuneration revolution

HSBC has changed its bonus schemes so that staff are no longer rewarded for the number or value of products they sell; instead bonuses will be linked to customer satisfaction and sales quality. By focusing on customer service HSBC hopes to restore consumer confidence following a number of mis-selling scandals.

Published By Datamonitor
21 Feb 2013
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India's credit card market holds untapped potential

Datamonitor's latest report on the payment cards market in India shows that the pay later segment - and credit cards in particular - are still poorly represented in the country. However, there are huge potential earnings in some niche segments such as affluent customers, due to their use of premium cards.

Published By Datamonitor
17 Feb 2012
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Inditex to enter Australia and South Africa in 2011

After entering a number of new markets this year, Inditex is poised to enter the Australian and South African markets in 2011. Its plans for expansion, which include introducing global online retail platforms, will ensure that it keeps one step ahead of its international rivals, and will provide an opportunity for rejuvenation in the local clothing markets.

Published By Datamonitor
20 Jul 2010
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IndusInd Bank boosts loyalty with customer engagement

IndusInd Bank is deepening its customer relationships to become more of a lifestyle partner, with the use of personalized and location-based offers.

Published By Datamonitor
20 Sep 2013

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