Opinion in United Kingdom

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Type Product title / description Pub Price
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John Lewis: top of the shops

Department store chain John Lewis has been voted the UK's favorite retailer in a poll of over 6,000 shoppers. Indeed, despite a more competitive retail sector and increasingly fickle consumers, John Lewis managed to increase its overall satisfaction score since last year, giving it a considerable lead over all other retailers and the highest score ever attained in the Index.

Published By Datamonitor
11 Jan 2008
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John Lewis rated best in terms of customer satisfaction

Verdict Research's annual consumer satisfaction index has revealed that Britain's most popular store is John Lewis, with the supermarket Waitrose, also owned by John Lewis Partnership, ranked number two. The results of the survey, combined with strong Christmas sales, show that a good shopping experience is vital to retail success.

Published By Datamonitor
23 Jan 2006
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Women switch to online retailers for larger clothes sizes

Sales of large sizes of women's clothes on the high street dropped 2.8% to 61.6% of total women's clothing sales in the 12 weeks to November 2005 compared to last year, while online and mail-order sales rose 1.2%. As the figures suggest, the high street may be failing to provide everything this demographic seeks.

Published By Datamonitor
12 Jan 2006
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UK Customer Satisfaction Awards 2013: why the sector winners stand out

John Lewis may have been the leading name in the roll call of winners at last week's Verdict Customer Satisfaction Awards, but the Verdict poll of 5,900 consumers also revealed the winning retailers within individual sectors. Verdict's analysts give their insight into why these retailers stood out to their customers.

Published By Datamonitor
01 May 2013
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John Lewis: a satisfying year for all concerned

John Lewis Partnership has reported a 10% rise in pre-tax profits to GBP251.8 million for the year ended January 28, and each of John Lewis's 64,000 staff will receive a bonus equal to eight weeks' salary. Despite being a year the company described as its most difficult for 15 years, the group has produced a robust result.

Published By Datamonitor
10 Mar 2006

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