Opinion in Europe

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Type Product title / description Pub Price
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Concerned about loyalty? Reach out to more women

Loyalty in banking is a perennial concern, but banks could boost their retention rates by appealing to more women.

Published By Datamonitor
11 Mar 2014
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UK consumers unfazed by contactless hype

Although ownership and awareness of contactless payment cards are both on the rise, a growing number of UK contactless card holders are choosing to use other more established payment methods.

Published By Datamonitor
04 Mar 2014
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Post Office the surprise winner as banks cut branches

The Post Office is in a strong position to use its huge branch network to make gains as big banks look to reduce their bricks-and-mortar presence.

Published By Datamonitor
04 Mar 2014
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TSB pushes its "local bank" identity

"TSB isn't like other big banks," states TSB Bank's first TV advertisement. The campaign highlights its local commitment and exclusive focus on the UK market, an approach that many consumers will find reassuring.

Published By Datamonitor
24 Feb 2014
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Even the rich have credit needs

Wealth managers need to look after their clients' borrowing needs as well as their investments, or risk seeing competitors step into the breach.

Published By Datamonitor
13 Feb 2014
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Banks must act to stop packaged account flight

Packaged account customers are more interested in the product than the provider, and are therefore less loyal. To retain these customers, banks must recognize that it is not simply convenience but the competitiveness of the product that drives provider choice.

Published By Datamonitor
10 Feb 2014
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Children crying out for financial engagement

Children are tomorrow's banking consumers, and there is a strong business case for banks to serve the needs of this segment. However, only a minority of providers have effective strategies in place to engage with children.

Published By Datamonitor
04 Feb 2014
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Sociable consumers shun mainstream lending

The fast-growing appetite for alternative lending sources reflects the mounting enthusiasm for social platforms and crowdsourcing.

Published By Datamonitor
04 Feb 2014
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Consumers not ready to go fully digital

Barclays' plan to close a quarter of its high street branches but replace some with kiosks in supermarkets reflects mainstream consumers' reluctance to go fully digital.

Published By Datamonitor
31 Jan 2014
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UK banks launch new way of paying

Zapp could finally get mainstream consumers paying with their phones by making it convenient and secure to shop online via their mobile.

Published By Datamonitor
29 Jan 2014

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