Opinion in Europe

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Type Product title / description Pub Price
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eBay accelerates online/offline conflux

In unveiling its new strategies for 2013 and 2014, eBay provides a glimpse of the future of online commerce: a total blurring of the distinction between online and offline.

Published By Datamonitor
25 Sep 2013
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Digital advertising key to personalized service

The power of advertising on digital channels lies in its ability to satisfy the customer demand for a personalized experience.

Published By Datamonitor
23 Sep 2013
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Fear of fraud holding back mobile banking

Banks must act to boost consumer confidence about fraud protection if mobile banking is to hit the mainstream.

Published By Datamonitor
30 Aug 2013
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Santander backs branches

In expanding it bricks and mortar presence, Santander is backing the branch to remain the primary source of new customer acquisitions despite the growth of digital channels.

Published By Datamonitor
23 Aug 2013
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Challenger banks need to rethink acquisition strategies

The new UK switching rules will have little impact on customers' propensity to change bank accounts. Challenger banks will need to take an aggressive approach to acquiring customers and growing market share.

Published By Datamonitor
14 Aug 2013
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Greater responsibility for banks as staff hit the books

More banking staff are taking professional qualifications, meaning that if products are mis-sold, banks will be unreservedly responsible. Diligent checks and monitoring to ensure the training is put into action are essential.

Published By Datamonitor
09 Aug 2013
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First Direct rebrands to grow

First Direct's brand refresh will help it to expand its target market to include younger, digital-savvy consumers, and increase its market share.

Published By Datamonitor
07 Aug 2013
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Providers must reassure consumers over contactless

Concern over lost or stolen contactless payment cards can be a barrier to consumer uptake of the new payment format. Issuers and schemes must provide reassurance in order to drive demand for contactless payment use.

Published By Datamonitor
06 Aug 2013
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Seven-day switch poses little threat to the main banks

An advertising blitz is set to herald the introduction of seven-day account switching in September this year, but the Payments Council will have its work cut out to significantly increase the level of customer mobility.

Published By Datamonitor
23 Jul 2013
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Banco Sabadell using cash to push mobile payments

Banco Sabadell's Instant Money service highlights a growing trend among banks looking to use ATM cash withdrawals as a means of promoting mobile payments. However, getting the balance right between convenience and security is key to success.

Published By Datamonitor
28 Jun 2013

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