Opinion in Europe

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Children crying out for financial engagement

Children are tomorrow's banking consumers, and there is a strong business case for banks to serve the needs of this segment. However, only a minority of providers have effective strategies in place to engage with children.

Published By Datamonitor
04 Feb 2014
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Consumers not ready to go fully digital

Barclays' plan to close a quarter of its high street branches but replace some with kiosks in supermarkets reflects mainstream consumers' reluctance to go fully digital.

Published By Datamonitor
31 Jan 2014
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UK banks launch new way of paying

Zapp could finally get mainstream consumers paying with their phones by making it convenient and secure to shop online via their mobile.

Published By Datamonitor
29 Jan 2014
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Cheques enter the digital age

The introduction of remote deposit capture (RDC) will speed up the decline in branch visits and hasten the move to self-service banking.

Published By Datamonitor
10 Jan 2014
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Tesco and Virgin face current account battle

Having finally announced plans to enter the current account market in 2014, both Tesco Bank and Virgin Money will have to work hard to persuade consumers to switch in significant numbers.

Published By Datamonitor
08 Jan 2014
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Returning expats need more advice from providers

Most providers are aware that the expat community requires offshore advice. However, much more could be done to target affluent citizens who have returned to their country of origin after an extended absence.

Published By Datamonitor
17 Dec 2013
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Young consumers seek financial guidance

Young people face a more uncertain future than their parents, prompting renewed focus on their attitudes towards money. However, Datamonitor Financial research shows that those entering adulthood have a healthy attitude to financial management.

Published By Datamonitor
17 Dec 2013
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FICO uses mobile location to reduce false positives

FICO's new Proximity Location service strategically capitalizes on rising smartphone penetration, providing banks with a major opportunity to effectively tackle fraud without compromising the consumer payment experience.

Published By Datamonitor
26 Nov 2013
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NatWest and RBS talk the talk

By reducing call charges on general enquiries and offering a freephone service for complaints, NatWest and RBS stand to strengthen their customer relationships.

Published By Datamonitor
22 Nov 2013
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Barclays-Asda tie-up: cutting costs, improving service

Barclays' decision to relocate four of its branches within nearby Asda stores will enable the bank to reduce costs and increase convenience for consumers.

Published By Datamonitor
18 Nov 2013

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