Opinion in Europe

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Concerned about loyalty? Reach out to more women

Loyalty in banking is a perennial concern, but banks could boost their retention rates by appealing to more women.

Published By Datamonitor
11 Mar 2014
CommentWire
CommentWire

Consumer goods: store for war

Uncertainty about the increasingly likely US-led war on Iraq, together with continuing concerns over terrorism, are troubling consumers. This state of fear has repercussions on consumer purchasing behaviour, encouraging cutbacks on some products and the stockpiling of others.<BR />

Published By Datamonitor
11 Mar 2003
Expert View
Expert View

Consumers in developed economies are behind in mobile banking adoption

The levels of mobile adoption in developed markets such as Germany and Italy are some of the lowest globally. Consumers in these markets need the additional benefits of mobile communicated to them if demand for this channel is to increase and providers are to reap the benefits.

Published By Datamonitor
26 Nov 2012
Expert View
Expert View

Consumers not ready to go fully digital

Barclays' plan to close a quarter of its high street branches but replace some with kiosks in supermarkets reflects mainstream consumers' reluctance to go fully digital.

Published By Datamonitor
31 Jan 2014
Expert View
Expert View

Consumers only save when they have something to spare; "OrSaveIt" encourages "impulse saving"

Consumers in the UK are struggling to save regularly, with over a third only saving when they have something to spare. A new app called "OrSaveIt" has been designed to allow consumers to transfer money to their savings when they resist the urge to spend. The convenience of this app and its use of goals will appeal to consumers who find it difficult to save.

Published By Datamonitor
21 Sep 2012
Expert View
Expert View

Consumers struggle to find the value in value-added accounts

The latest findings from consumer watchdog Which? show that UK consumers rarely make full use of the added features that come with many value accounts. Banks must incorporate flexibility into their packaged accounts if they are to offer a legitimate "value" product.

Published By Datamonitor
25 Aug 2011
Expert View
Expert View

Convenience beats security online

Fraud management remains a key concern for banks and other payment industry players, particularly with respect to card-not-present transactions. However, for consumers convenience trumps security, so strategies for mitigating fraud must involve changing consumer perceptions.

Published By Datamonitor
04 Apr 2013
Expert View
Expert View

Convenience is vital as consumers struggle to make time for their finances

Busy lifestyles make it difficult for consumers to find time for themselves, with chores such as banking an additional drain. Providers need to create convenient propositions that allow consumers to both save time and manage their finances effectively.

Published By Datamonitor
17 Oct 2012
Expert View
Expert View

Current account competition will increase

The OFT has admitted the recommendations it made to banks in 2008 to improve competition in the UK current account market have been unsuccessful. Despite the OFT's failure, external factors look set to increase competition in the coming years.

Published By Datamonitor
25 Jan 2013
Expert View
Expert View

Current account holders still dubious about switching

Datamonitor research has shown that British consumers are wary of switching current account providers. New research commissioned by PricewaterhouseCoopers supports this, highlighting that consumers remain unconvinced of the benefits of switching despite new market entrants. Providers must go further to attract new business, including harnessing the power of social media.

Published By Datamonitor
27 Jan 2010

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