Opinion in Europe

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Expert View
Expert View

Convenience beats security online

Fraud management remains a key concern for banks and other payment industry players, particularly with respect to card-not-present transactions. However, for consumers convenience trumps security, so strategies for mitigating fraud must involve changing consumer perceptions.

Published By Datamonitor
04 Apr 2013
Expert View
Expert View

Convenience is vital as consumers struggle to make time for their finances

Busy lifestyles make it difficult for consumers to find time for themselves, with chores such as banking an additional drain. Providers need to create convenient propositions that allow consumers to both save time and manage their finances effectively.

Published By Datamonitor
17 Oct 2012
Expert View
Expert View

Current account competition will increase

The OFT has admitted the recommendations it made to banks in 2008 to improve competition in the UK current account market have been unsuccessful. Despite the OFT's failure, external factors look set to increase competition in the coming years.

Published By Datamonitor
25 Jan 2013
Expert View
Expert View

Current account holders still dubious about switching

Datamonitor research has shown that British consumers are wary of switching current account providers. New research commissioned by PricewaterhouseCoopers supports this, highlighting that consumers remain unconvinced of the benefits of switching despite new market entrants. Providers must go further to attract new business, including harnessing the power of social media.

Published By Datamonitor
27 Jan 2010
Expert View
Expert View

Customer apathy cools switching hopes

Seven day bank account switching has had a limited impact, a trend that looks set to continue. The UK's sticky current account market is a result of a number of factors, among which the length of time it takes to switch providers is just one.

Published By Datamonitor
24 Oct 2013
Expert View
Expert View

Customer loyalty will save The Co-operative Bank

The Co-operative Bank has made headlines frequently in the past year due to a number of setbacks. However, the bank benefits from high levels of customer loyalty and as long as it can reassure customers that it is still able to deliver on core values, The Co-operative Bank is likely to emerge from this unfortunate series of events unscathed.

Published By Datamonitor
15 May 2013
Expert View
Expert View

Deeper pockets enable seniors to defy ageing

Consumers aged over 45 in the UK spend on average GBP30 more on personal care than their younger age cohorts. Despite this desire to look good, mature consumers are highly cynical about marketing and should therefore be targeted using realism, honesty and messages of product efficacy. Daniel Bone, Datamonitor Consumer Markets Analyst explains...

Published By Datamonitor
24 Feb 2006
Expert View
Expert View

Digital advertising key to personalized service

The power of advertising on digital channels lies in its ability to satisfy the customer demand for a personalized experience.

Published By Datamonitor
23 Sep 2013
Expert View
Expert View

Downturn reveals weaknesses in UK consumers' pensions' savings plans

Datamonitor's Financial Services Consumer Insights survey reveals that attempts to promote pension savings have been a failure, with around 69% of individuals globally still not having any pension policy in place. Consumers in the UK are particularly vulnerable and may not be able to rely on overburdened state systems in their retirement, making private pensions more vital than ever before.

Published By Datamonitor
27 Jul 2009
ResearchWire
ResearchWire

Drinks: the Spanish and Italians drink out the most

Published By Datamonitor
21 May 2002

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