Opinion on Retailing in Europe

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Metro Group and BP: Polish launch for loyalty card lends a competitive edge

European retail giant Metro Group has launched its multi-brand Payback loyalty card in Poland. The card will be accepted at Metro's hypermarket chain Real and BP service stations, as well as by other companies. The move is expected to be a success: the loyalty card is attractive to consumers and provides companies with additional insight not available from a single-brand loyalty scheme.

Published By Datamonitor
05 Oct 2009
CommentWire
CommentWire

Tesco: renaming of banking division heralds a renewed attack on Britain's players

The newly christened Tesco Bank has parked its tanks on the banking world's lawn, declaring plans to offer both current accounts and mortgages to its customers, although not until the second half of 2010 at the earliest. By opting to wait up to a year or more, Tesco Bank could be missing a unique opportunity to capitalize on current consumer anger with the established banks.

Published By Datamonitor
08 Oct 2009
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OFT: investigating the use (and abuse) of behavioral targeting in online retail

Online retailers in the UK are being investigated by the Office of Fair Trading for target pricing practices, the act of altering the price of goods according to users' online purchasing history. Regulation around the use of users' cookie data is either loose or non-existent, but retailers must use online customer data in an ethical manner to ensure continued customer brand loyalty.

Published By Datamonitor
21 Oct 2009
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Expert View

UK retail loyalty schemes: an increasingly powerful weapon

Barclaycard's announcement of the forthcoming launch of its Freedom loyalty scheme is a reflection of the increasing use of such initiatives by UK retailers. Loyalty programs can act as important footfall drivers and the data derived from them can allow for important consumer insight. However, it is important that their use is made attractive to consumers and retailers alike.

Published By Datamonitor
28 Jan 2010
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Expert View

Tesco looks to the East for growth but must not neglect the UK

Competitive pressures are mounting in Tesco's domestic market and with growth in the UK set to become far more subdued, aggressively pursuing growth in its Asian operations is a sensible strategy for the grocer. However, Tesco must ensure that the emerging avenues of growth in the UK are exploited to the same extent as those provided by the exciting opportunities in its key growth region.

Published By Datamonitor
24 Nov 2010
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Mobile payments in Russia take another step forward but hurdles remain

Smart card manufacturer Giesecke & Devrient and Sitronics Smart Technologies are partnering with Russia's largest mobile operator, Mobile TeleSystems, and Russia's second largest oil company, Lukoil, to launch contactless mobile payments systems at petrol stations, highlighting the growing inroads the sector is making in the Russian market.

Published By Datamonitor
03 Nov 2011
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Expert View

Polarization in the sports goods market: opportunities lie at the premium end

Over the past five years we have seen the sports goods market become increasingly polarized. Serious sports enthusiasts are looking for specialist and professional products, while leisure shoppers want needs-based products at low prices. To grow in this market, retailers must decide who their target customers are, and ensure a strong point of differentiation to fight competition and drive sales.

Published By Datamonitor
22 Nov 2012
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UK Customer Satisfaction Awards 2013: why the sector winners stand out

John Lewis may have been the leading name in the roll call of winners at last week's Verdict Customer Satisfaction Awards, but the Verdict poll of 5,900 consumers also revealed the winning retailers within individual sectors. Verdict's analysts give their insight into why these retailers stood out to their customers.

Published By Datamonitor
01 May 2013

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