Opinion on Financial Services in Europe

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Type Product title / description Pub Price
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Wonga aiming for lower profits?

After much criticism, Wonga has finally shown willingness to amend its business practices in a bid to step away from its position as the industry's punching bag. And the changes are coming from Wonga rather than being enforced by regulators.

Published By Datamonitor
21 Jul 2014
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Ageas riding high in motorcycle insurance

In recent years Ageas has fought hard to sit at the forefront of motorcycle insurance, and is currently hot on the heels of the market's largest underwriter Aviva. Yet it will require a dogged effort from Ageas to make this niche segment, which hasn't grown in recent years, work for it.

Published By Datamonitor
18 Jul 2014
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Barclays mimics Apple with roaming cashiers

The rapid take-up of digital services by the smartphone generation has led banks to consider how to adapt to the changing role of the branch. Barclays UK is removing its branch counters, leaving cashiers to roam around clutching tablets.

Published By Datamonitor
16 Jul 2014
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Clarity in renewals will boost competition

The Association of British Insurers (ABI) has proposed a number of changes to better inform customers during the renewal process, which is likely to lead to increased competition in the market.

Published By Datamonitor
14 Jul 2014
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Succession planning means client retention

Inheritance planning can be a delicate topic; however, discussing a client's legacy planning strategies well ahead of time is becoming increasingly important in Switzerland's HNW market.

Published By Datamonitor
11 Jul 2014
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Low-income customers can be profitable

Although not the typical focus for banks, low-income customers may be the key to increasing overall customer satisfaction levels.

Published By Datamonitor
10 Jul 2014
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Public sector insurers face growing liability claims

As yet another investigation into abuse claims hits the UK headlines, public sector insurers should be looking to increase their reserves, with the impact on liability claims likely to be significant.

Published By Datamonitor
09 Jul 2014
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Keys to cross-sales success

Tighter rules on sales processes, coupled with a growing tendency among consumers to shop around, have created a challenging environment for cross-sales. However, tactics can be employed to soften the blow of this profitability squeeze.

Published By Datamonitor
09 Jul 2014
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Bollington takes the digital lead

UK brokers must follow Bollington's example of investing in digital capability if they are to keep up with the changes in client purchasing behavior.

Published By Datamonitor
08 Jul 2014
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HSBC/LGT deal shows Europe is worth a second look

The acquisition by LGT Bank of HSBC Suisse's book of primarily European client assets suggests that the region is finally recovering as a source of wealthy clients. Expect more assets to change hands as banks become more motivated to buy and sell.

Published By Datamonitor
03 Jul 2014

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