Opinion in Australia

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Type Product title / description Pub Price
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Alipay must push its international relevance

Alipay will need to effectively communicate its relevance to overseas markets, before it is branded as just another payment company for Chinese consumers.

Published By Datamonitor
27 Nov 2014
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Fees are fine, but they must be clear

In retail banking, good service is crucial to keeping customers happy and improving their loyalty. However, it is just as important, if not more so, to manage their expectations on fees.

Published By Datamonitor
17 Nov 2014
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CBA taking contactless to the next level

Commonwealth Bank Australia (CBA) has initiated the next evolutionary stage of contactless payments in the Australian market, with New South Wales' Opal transit payment system slated to accept CBA-issued contactless payment cards in the future.

Published By Datamonitor
06 Nov 2014
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eftpos can only rival PayPal on price

For 30 years eftpos has dominated the Australian debit transaction market, but it now hopes to compete with PayPal in the online payment space as well. Regardless of its strong brand in Australia, eftpos will only succeed if the price is right.

Published By Datamonitor
12 Sep 2014
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Australian banks must maximize branch efficiency

Rather than closing branches, Australian banks should reduce the size of existing branches and focus on sales of higher value products, as online banking has taken over as the main transaction channel for consumers.

Published By Datamonitor
01 Sep 2014
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St.George fingerprint login will boost mobile banking

St.George Bank's decision to adopt fingerprint login technology for its iPhone app will address security concerns around mobile banking, as well as increasing the ease of use associated with this channel.

Published By Datamonitor
27 Aug 2014
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Australian banks must develop mass affluent programs

The Australian market is ripe for mass affluent banking programs, but authorized deposit-taking institutions (ADIs) have been slow to offer joined up solutions. ADIs will need to do better if they want to be their customers' investment manager as well as their credit card provider.

Published By Datamonitor
27 Aug 2014
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Westpac engages mobile users with augmented reality

From September 2014, Westpac's mobile app users will be able to view account information just by holding their bank card in front of their smartphone's camera. This technology could make financial management much more engaging for consumers.

Published By Datamonitor
06 Aug 2014
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Mortgages are not all about price

The recent move among Australia's big banks to drop interest rates highlights the increased competition in the mortgage market. However, price isn't everything, and providers should not lose sight of factors such as brand image and customer service.

Published By Datamonitor
28 Jul 2014
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Coles to strike gold in personal loans

Australian supermarket Coles is planning to include personal loans within its financial range as of 2015, alongside its insurance and credit card offerings. With its strong brand and huge customer base, Coles should be a formidable competitor.

Published By Datamonitor
28 Jul 2014

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