Opinion in Asia-Pacific

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Fees are fine, but they must be clear

In retail banking, good service is crucial to keeping customers happy and improving their loyalty. However, it is just as important, if not more so, to manage their expectations on fees.

Published By Datamonitor
17 Nov 2014
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CBA taking contactless to the next level

Commonwealth Bank Australia (CBA) has initiated the next evolutionary stage of contactless payments in the Australian market, with New South Wales' Opal transit payment system slated to accept CBA-issued contactless payment cards in the future.

Published By Datamonitor
06 Nov 2014
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Online investment management steps up

The proliferation of online investment services poses an increasingly severe threat to the traditional brick and mortar business model. Only those wealth managers willing and able to evolve will remain competitive in the mass affluent space.

Published By Datamonitor
03 Nov 2014
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Citibank's retreat opens up Japanese mass affluent space

Of all the markets that Citibank is withdrawing customer operations from, the retreat from Japan will have the most impact on the mass affluent space.

Published By Datamonitor
27 Oct 2014
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Ant Financial shakes up Chinese banks

Having received approval to set up its own banking entity by the Chinese regulator, Ant Financial Services has several advantages on its side when it comes to shaking up a market that has been dominated by the state banks.

Published By Datamonitor
22 Oct 2014
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Amex piggybacks into Chinese mobile payments

For foreign providers to gain traction in China's vast mobile payments market, they need to replicate American Express's strategy by forming partnerships with local players.

Published By Datamonitor
15 Oct 2014
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Banks are losing the wallet war

Banks must step out from the shadows and command greater control of mobile wallets if they are to maintain their customer-facing relationships.

Published By Datamonitor
08 Oct 2014
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Wearables beat mobile on convenience

Mobile payments have yet to take off and the next big thing for NFC is already right around the corner.

Published By Datamonitor
24 Sep 2014
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Apple's Sun Tzu moment with UnionPay

Apple has carefully planned its foray into the mobile payments arena. The tech giant's deal with China UnionPay shows that in the battle to win the mobile payments race, relationships are just as important as technology or first-mover advantage.

Published By Datamonitor
23 Sep 2014
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Alipay poised for global acceptance

The strength of the Chinese e-commerce market is pushing e-tailers around the world to accept Alipay, which will eat into the market share of established online payments players.

Published By Datamonitor
18 Sep 2014

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