Opinion in Asia-Pacific

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Social media a valuable #switching tool

Social media sites such as Facebook and Twitter represent crucial customer acquisition tools in Australia's increasingly competitive retail banking sector.

Published By Datamonitor
26 Jun 2013
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Singapore banks must up their game

Singaporean banks need to step up their game when it comes to assisting clients with their financial affairs.

Published By Datamonitor
14 Feb 2014
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Security top priority for Asia Pacific migrants

Banks targeting migrants from Asia Pacific need to educate this potentially lucrative segment about investment options, while leading with products that appeal to their need for financial certainty.

Published By Datamonitor
23 Oct 2013
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Samsung joins the digital wallet race

Following Google Wallet and Apple Passbook, Samsung has joined the digital wallet race in South Korea and the US. However, while the Samsung Wallet has all the ingredients to take off in its home market, it will not be smooth sailing in the US.

Published By Datamonitor
28 May 2013
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Returning expats need more advice from providers

Most providers are aware that the expat community requires offshore advice. However, much more could be done to target affluent citizens who have returned to their country of origin after an extended absence.

Published By Datamonitor
17 Dec 2013
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Rate-related loyalty schemes key for online providers

While being able to attract higher single deposits, customer retention represents a key challenge for online-only providers, making loyalty schemes a must-have.

Published By Datamonitor
28 Feb 2013
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Qantas pressured by card schemes to reduce surcharges

The leading card schemes have begun to pressure merchants to reduce high card usage charges. Qantas has reacted accordingly, and other companies are likely to follow its lead in the future.

Published By Datamonitor
17 Jul 2013
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Providers must reassure consumers over contactless

Concern over lost or stolen contactless payment cards can be a barrier to consumer uptake of the new payment format. Issuers and schemes must provide reassurance in order to drive demand for contactless payment use.

Published By Datamonitor
06 Aug 2013
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Providers are delivering personalized marketing by using social media

Consumers are showing an increasing appetite for receiving suitable marketing material on social media. Indeed, suitable is the operative word, with providers using customers' social profiles to learn more about their likes and interests to tailor their marketing to individual customers.

Published By Datamonitor
27 Sep 2012
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Profits are up at Diageo

Diageo's organic sales and profits increased by 2% in the 2010 fiscal year, driven by the growth of its key premium, super/ultra-premium and reserve brands. Despite the economic uncertainty, Diageo is confident about the future, predicting even stronger results in the coming year.

Published By Datamonitor
27 Aug 2010

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