Opinion in Asia-Pacific

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CommentWire
CommentWire

Australia: Woolworths launches credit card

Woolworths has become the first Australian company to launch a credit card with a sophisticated loyalty program, capable of collating data regarding consumer purchases. This data will eventually be utilized in Woolworths' marketing efforts, and is seen as even more important than the financial aspect of the card.

Published By Datamonitor
28 Aug 2008
Expert View
Expert View

Automatic pension enrolment will be too soon for some

Due to concerns that UK consumers are saving insufficiently for their retirement, employees are to be automatically enrolled into pension schemes. The initiative will start to roll out in 2012 and will be fully implemented by 2018. However, due to the current squeeze on many consumers' incomes, Datamonitor believes that it is not the correct time to initiate the program.

Published By Datamonitor
01 Feb 2012
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Expert View

Banco Sabadell using cash to push mobile payments

Banco Sabadell's Instant Money service highlights a growing trend among banks looking to use ATM cash withdrawals as a means of promoting mobile payments. However, getting the balance right between convenience and security is key to success.

Published By Datamonitor
28 Jun 2013
CommentWire
CommentWire

Bank of Melbourne: a new local brand with legacy products

Westpac has relaunched the Bank of Melbourne brand after its removal from the market in 2004, in a bid to boost market share in Victoria and create an exclusively regional proposition. However, as yet there appears to be little difference between the St.George proposition and the new Bank of Melbourne, raising questions about the significance of the rebranding strategy.

Published By Datamonitor
28 Jul 2011
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Bank of Queensland buys path into online

Bank of Queensland's acquisition of Virgin Money will allow the former to rapidly expand into Australia's lucrative online segment, while providing it with access to Virgin Money's expertise and infrastructure.

Published By Datamonitor
11 Apr 2013
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Expert View

Big data is not the big solution

Big data can provide information on consumer behavior but doesn't provide the insight into motivations and attitudes required for customer engagement and satisfaction.

Published By Datamonitor
08 Jul 2013
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Expert View

BOQ should use error to build love

Making an error in banking is never something to celebrate, but it can be an opportunity to build reputations and relationships. Bank of Queensland (BOQ) recently announced that it will refund A$34.5m to customers after an internal review found it had charged incorrect rates and fees.

Published By Datamonitor
16 Aug 2013
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Expert View

Children crying out for financial engagement

Children are tomorrow's banking consumers, and there is a strong business case for banks to serve the needs of this segment. However, only a minority of providers have effective strategies in place to engage with children.

Published By Datamonitor
04 Feb 2014
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Expert View

Chinese consumers are ready for mobile payments, but the ecosystem faces familiar challenges

According to Datamonitor's 2012 Financial Services Consumer Insight Survey, a staggering 81.7% of Chinese consumers are interested in gaining the ability to pay for things in shops using their mobile phones. This compares to only 49.0% of UK consumers, and a low of 36.2% among Dutch consumers.

Published By Datamonitor
19 Oct 2012
CommentWire
CommentWire

Commbank: looking to educate tomorrow's customers, today

The Commonwealth Bank of Australia has launched Coinland, a virtual online game designed to educate primary school children in money management and the consequences of spending. With new Datamonitor findings highlighting a lack of understanding and engagement between banks and consumers, this new initiative sees Commbank well poised to capitalize on this gap in the market.

Published By Datamonitor
21 Apr 2010

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