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Expert View
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Coming hot on the heels of UK bank Lloyds TSB's announcement that it is to move its contact center operations from Mumbai to the UK, a new report has revealed that contact center outsourcing providers are set to face tremendous challenges with the emergence of late-adopting vertical markets. Indeed, vendors are struggling to adapt industry-specific solutions to both new and established clients.
Published By Datamonitor
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08 Mar 2007 |
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Expert View
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Consumers attempting to stick to a budget have a number of tools available to them through their mobile phones to aid the management of their money. Regular micro-management of finances facilitates saving and keeps track of everyday spending. Third-party providers are currently leading the field but these tools are a clear next step for mainstream banking apps.
Published By Datamonitor
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08 Jan 2013 |
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CommentWire
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Dutch bank ABN Amro has revealed intentions to significantly ramp up its credit card business in Singapore in 2007 by hiring more staff, launching new cards and targeting different market segments. While ABN Amro has significant experience outside its home country, Singapore's market is one of the world's most competitive credit card markets and the bank could struggle to achieve its aims here.
Published By Datamonitor
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10 Jan 2007 |
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Expert View
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One of the key objectives of the new banking reform launched by the Australian government is to conduct a feasibility study for implementing full account number portability. While this is a positive step for consumers, who will be able to keep their account numbers when switching providers, Datamonitor believes that there are major challenges which need to be addressed.
Published By Datamonitor
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15 Dec 2010 |
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CommentWire
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AIG [AIG] intends to steal a march on its rivals by launching a credit card in China. The insurance giant is awaiting regulatory approval and is yet to announce whether it will introduce a card in local or foreign currency. This diversification away from insurance and towards personal finance should prove to be a profitable move.
Published By Datamonitor
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08 Jan 2004 |
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CommentWire
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Australian Life insurer and fund manager AMP has announced its plan to spin off its UK business in a plan to revive the group's flagging fortunes and concentrate on its core domestic market. If current market conditions continue, other companies may make similar plans.
Published By Datamonitor
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01 May 2003 |
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CommentWire
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AMP has announced that its earnings growth for 2008 is likely to be lower as a result of the global credit crisis. Although the Australian wealth manager agreed with several other banks that the worst of the crisis is likely to be over, Datamonitor feels that financial institutions in Australia should be cautious over the next 12 months as some of the world's leading economies slow down.
Published By Datamonitor
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16 May 2008 |
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CommentWire
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AMP is looking to redefine its retail banking business and to capitalize on the opportunity created from having fewer players in the market. To achieve this, the company has launched a new marketing campaign, focusing on an innovative transaction account. This novel product will attract consumer interest and Datamonitor expects other banks to develop similar accounts in the future.
Published By Datamonitor
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05 Mar 2009 |
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CommentWire
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According to the financial workers union, ANZ National has announced that it will cut 100 local jobs, offshoring 90 of the positions to India. The union also claimed that the bank turned its back on prior public commitments to provide all affected workers with alternative roles. ANZ National's decisions will ultimately damage its public image, while also hurting the team morale of its workers.
Published By Datamonitor
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02 Feb 2009 |
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Expert View
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The Australian transaction accounts market grows slowly and sees little switching, yet it is the foundation to building a relationship between bank and customer. In the competitive market for retail deposits, banks have few opportunities to add clients. A key area for growth is capturing the business of newcomers, something ANZ is proving to be adept at.
Published By Datamonitor
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26 Oct 2012 |
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