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Expert View
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Insurance apps need to become more targeted to customer needs and offer real solutions in order to become popular and help insurers interact with and better understand consumers. AA's telematics app and Australian banks' homebuyer apps offer good examples in this respect.
Published By Datamonitor
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29 Jan 2013 |
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Expert View
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Following the financial crisis, the landscape of the insurance industry has changed. Due to the Red Queen dilemma, players are going to have to adapt quickly to the changing market, but some have not even yet realized that this is necessary. Research by Ovum reveals that insurers' awareness of the dilemma and ability to deal with it vary by geographic location.
Published By Datamonitor
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18 Aug 2010 |
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CommentWire
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Standard Chartered has launched two client initiatives to tap into the wealthy Australian expatriate market in Europe and to target sports professionals. These customers represent very attractive markets for private banks to capture, but providers will need to clearly understand their unique needs in order to succeed.
Published By Datamonitor
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17 Jul 2009 |
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Expert View
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Small brokers are increasingly using smartphones and tablet computers in their day-to-day business. The use of these devices for e-trading on the move provides a number of opportunities for improving both efficiency and customer service offered to businesses wanting face-to-face contact.
Published By Datamonitor
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10 Jan 2013 |
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CommentWire
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Improved financial results and the sale of its Japanese business to AIG [AIG] have capped Royal & SunAlliance's [RSA.L] rehabilitation. The turnaround in its fortunes reflects the company's determination to concentrate on its core operations by selling many disparate parts of the group and exiting the life sector. This new-found discipline should stand it in good stead for the future.
Published By Datamonitor
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11 Nov 2004 |
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CommentWire
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RBS has more problems on its hands following the breakdown of talks with National Australia Bank over the proposed sale of ABN Amro's Australian and New Zealand business, which RBS currently owns. The bank's continuing problems are in striking contrast with the successful consumer finance disposals programs initiated by its cash-strapped rivals.
Published By Datamonitor
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28 Jul 2008 |
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Expert View
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Flooding in Australia has affected more than 20 major cities since December 2010, causing an estimated A$1bn worth of damage to date. With its call centers in Brisbane, Toowoomba, and Melton temporarily out of action, insurance group Suncorp's customers found themselves unable to get through to the company, which demonstrates that even insurers need to be better prepared for natural disasters.
Published By Datamonitor
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17 Jan 2011 |
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CommentWire
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PICC's [2328.HK] highly successful IPO debut underlines the overwhelming interest in China's insurance market by western investors. The IPO was believed to be more than four times oversubscribed by institutional investors, which bodes well for two further Chinese insurance IPOs due at the start of next year.
Published By Datamonitor
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10 Nov 2003 |
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CommentWire
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Norwich Union Direct has transferred around 70 UK customer-facing positions to its Indian offshore operations. Despite concerns from customers, employees and trade unions, the cost benefits arising from offshoring mean that that the strategy is sure to remain an attractive option for major insurers.
Published By Datamonitor
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02 Jun 2005 |
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Expert View
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The international index on the cost of shipping, the Baltic Dry Index, has been at historic lows for the past quarter, and is putting a strain on the profits of vessel owners and cargo insures alike.
Published By Datamonitor
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10 Apr 2012 |
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Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
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