Opinion on Retail Banking and Lending in South and Central America

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Type Product title / description Pub Price
Expert View
Expert View

Low-income customers can be profitable

Although not the typical focus for banks, low-income customers may be the key to increasing overall customer satisfaction levels.

Published By Datamonitor
10 Jul 2014
Expert View
Expert View

Mashreq's innovative boost to mobile banking

In the UAE Mashreq Bank has made it even more attractive for customers to use mobile banking by offering a desirable incentive and removing some of the friction.

Published By Datamonitor
18 Jun 2014
Expert View
Expert View

Facebook gains traction as banking channel

In a move that reinforces Facebook's emergence as a banking channel, CaixaBank has become the latest provider - and the first in Europe - to allow its customers to manage their accounts via the social media site.

Published By Datamonitor
15 May 2014
Expert View
Expert View

High-tech branches missing the point

High-tech branches can only meet a short-term need and are unsustainable in the long term, as customers become more familiar with remote banking.

Published By Datamonitor
28 Apr 2014
Expert View
Expert View

Mobile bankers: profitable but fickle

Banks will have to work hard to earn the loyalty of mobile bankers. Research by Datamonitor Financial has found that although mobile banking enthusiasts are a very profitable segment to target, they are also prone to defection.

Published By Datamonitor
27 Mar 2014
Expert View
Expert View

Mass affluents want banking innovation

Mass affluent customers show much greater demand for innovation in banking services than their mass market counterparts, and are willing to switch providers if not satisfied.

Published By Datamonitor
19 Mar 2014
Expert View
Expert View

Concerned about loyalty? Reach out to more women

Loyalty in banking is a perennial concern, but banks could boost their retention rates by appealing to more women.

Published By Datamonitor
11 Mar 2014
Expert View
Expert View

Children crying out for financial engagement

Children are tomorrow's banking consumers, and there is a strong business case for banks to serve the needs of this segment. However, only a minority of providers have effective strategies in place to engage with children.

Published By Datamonitor
04 Feb 2014
Expert View
Expert View

Latin American migrants most underbanked

New research by Datamonitor Financial has found that migrants from Latin America are the least likely of any immigrant group to have a current account.

Published By Datamonitor
07 Nov 2013
Expert View
Expert View

Big data is not the big solution

Big data can provide information on consumer behavior but doesn't provide the insight into motivations and attitudes required for customer engagement and satisfaction.

Published By Datamonitor
08 Jul 2013

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