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Pub
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Expert View
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The US bank Wells Fargo is rolling out a network of new ATMs that will present a tailored interface to each customer based on their previous usage patterns, and will include one-touch access to their most used requests. This development will add value to what is an often overlooked channel and should improve customers' perceptions of the bank.
Published By Datamonitor
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28 Feb 2013 |
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Expert View
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More than 3,200 Datamonitor consumer surveys conducted across seven European markets and the US have revealed that, although price is a key determinant of consumer behavior, attitudes to cost are both dynamic and diverse. Utilities must abandon 'one-size-fits all' strategies in favor of those that respond to market specifics, consumer types and emergent trends.
Published By Datamonitor
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04 Mar 2005 |
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CommentWire
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Two new surveys show customer satisfaction with the bankrupt US retailer to be below the industry average. Kmart will have to work hard through 2002 to improve its image and hit the goal of profitability in 2003. The turnaround will inevitably involve addressing the in-store consumer experience, as well as creating a strong brand independent of price.
Published By Datamonitor
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20 Feb 2002 |
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CommentWire
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The latest results of the American Customer Satisfaction Index reveal that consumers have grown less satisfied with food companies over the last year. This is the first time a decline has occurred since 2007. It has been attributed to rising food prices, as well as a "slippage" in quality. Manufacturers should take heed that consumers are clearly becoming more demanding following the recession.
Published By Datamonitor
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18 Nov 2010 |
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Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Reports and briefs contain analyst driven analysis and opinion covering a specific market or issue.
Opinion and market commentary from Datamonitor's industry experts.
Insight for technology vendors into customer trends and pain points from key business decision makers.
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