Opinion in North America

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Type Product title / description Pub Price
Expert View
Expert View

Wells Fargo's new ATMs will boost customer goodwill

The US bank Wells Fargo is rolling out a network of new ATMs that will present a tailored interface to each customer based on their previous usage patterns, and will include one-touch access to their most used requests. This development will add value to what is an often overlooked channel and should improve customers' perceptions of the bank.

Published By Datamonitor
28 Feb 2013
Expert View
Expert View

Utilities, customers and price: responding effectively to emergent consumer trends

More than 3,200 Datamonitor consumer surveys conducted across seven European markets and the US have revealed that, although price is a key determinant of consumer behavior, attitudes to cost are both dynamic and diverse. Utilities must abandon 'one-size-fits all' strategies in favor of those that respond to market specifics, consumer types and emergent trends.

Published By Datamonitor
04 Mar 2005
CommentWire
CommentWire

Kmart: things can only get better

Two new surveys show customer satisfaction with the bankrupt US retailer to be below the industry average. Kmart will have to work hard through 2002 to improve its image and hit the goal of profitability in 2003. The turnaround will inevitably involve addressing the in-store consumer experience, as well as creating a strong brand independent of price.

Published By Datamonitor
20 Feb 2002
Expert View
Expert View

Kingfisher: positive results but tough times ahead

Home improvement retailer Kingfisher has experienced a largely positive 2010 so far, with retail profit boosted by an increased focus on cost efficiency and cash generation. However, with its key markets - particularly the UK and Ireland - showing no imminent signs of significant upturn, 2010 is shaping up to be a difficult year for the group.

Published By Datamonitor
26 Mar 2010
CommentWire
CommentWire

ACSI: consumer satisfaction takes a hit

The latest results of the American Customer Satisfaction Index reveal that consumers have grown less satisfied with food companies over the last year. This is the first time a decline has occurred since 2007. It has been attributed to rising food prices, as well as a "slippage" in quality. Manufacturers should take heed that consumers are clearly becoming more demanding following the recession.

Published By Datamonitor
18 Nov 2010

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