Opinion in North America

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Big data is not the big solution

Big data can provide information on consumer behavior but doesn't provide the insight into motivations and attitudes required for customer engagement and satisfaction.

Published By Datamonitor
08 Jul 2013
CommentWire
CommentWire

Wall Street: despised by Americans, according to Bloomberg

The recent Bloomberg National Poll reveals negative consumer sentiment towards the banking community is still present in the US, with over 50% of those surveyed expressing an unfavorable opinion about these institutions. However, Datamonitor's Financial Services Consumer Insight survey may bring some reassurance to industry players.

Published By Datamonitor
26 Mar 2010
CommentWire
CommentWire

Food Innovation: why new is not always better

Ceaseless innovation is often seen as the lifeblood of growth in the otherwise mature and stable food and drinks industry. That was certainly the message at a recent meeting of US corporate leaders and key industry analysts. But effective innovation marries trend spotting to real consumer insight.

Published By Datamonitor
18 Feb 2003
CommentWire
CommentWire

US saving culture: the source of all problems?

Datamonitor's Financial Services Consumer Insights survey shows that the fundamental weakness in US savings behavior is a crucial driver of global imbalances. Despite the G20's intention to address the issue of imbalances in the world economy, US saving behavior must see a marked change if global imbalances are to be corrected and the $100 billion US current account deficit is to be paid back.

Published By Datamonitor
28 Sep 2009
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Visa moves in right direction online

Visa Checkout takes a leaf out of PayPal's and Amazon's books, and in doing so may enable Visa Inc. to compete on even terms with them.

Published By Datamonitor
28 Jul 2014
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LevelUp's iBeacon support a strong first step

LevelUp's move to incorporate Apple's iBeacon technology into its service offering highlights a growing trend among payment technology providers looking to promote the use of BLE technology and location-based offers among merchants.

Published By Datamonitor
22 Jul 2014
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P2P payments a big boost for SnapChat

SnapChat's trademark filings signal the company is looking to facilitate fund transfers via its instant messaging service. SnapChat is tapping into the rising popularity of mobile payment services ahead of competitors.

Published By Datamonitor
22 Jul 2014
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High-tech branches missing the point

High-tech branches can only meet a short-term need and are unsustainable in the long term, as customers become more familiar with remote banking.

Published By Datamonitor
28 Apr 2014
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Mobile bankers: profitable but fickle

Banks will have to work hard to earn the loyalty of mobile bankers. Research by Datamonitor Financial has found that although mobile banking enthusiasts are a very profitable segment to target, they are also prone to defection.

Published By Datamonitor
27 Mar 2014
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Mass affluents want banking innovation

Mass affluent customers show much greater demand for innovation in banking services than their mass market counterparts, and are willing to switch providers if not satisfied.

Published By Datamonitor
19 Mar 2014

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