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Expert View
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Following the financial crisis, the landscape of the insurance industry has changed. Due to the Red Queen dilemma, players are going to have to adapt quickly to the changing market, but some have not even yet realized that this is necessary. Research by Ovum reveals that insurers' awareness of the dilemma and ability to deal with it vary by geographic location.
Published By Datamonitor
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18 Aug 2010 |
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CommentWire
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German software developer SAP has announced plans to acquire TechniData, a key player in the burgeoning 'sustainability software' segment. As interest in this niche area grows, new companies will be formed to exploit opportunities, while existing companies will look to expand their portfolios through acquisitions and new product development.
Published By Datamonitor
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27 Apr 2010 |
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Expert View
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SunGard Higher Education's recent announcement regarding the refocusing of its Banner Enrollment Management Suite represents a significant paradigm shift in the market. More pertinently, the move has far-reaching implications for the long-term uptake of customer relationship management for higher education on an institution-wide basis.
Published By Datamonitor
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21 Aug 2009 |
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Expert View
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SAS recently released its social link analysis tool, increasing the availability of software designed to identify suspicious individuals or corporations. However, successful deployments are entirely dependent on selecting the right internal data. Moreover, if banks do not provide adequate shared data, the solution may never achieve its full potential.
Published By Datamonitor
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19 Aug 2009 |
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Expert View
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The regulatory response to the financial crisis will require banks to undergo a thorough retooling of risk management systems to provide a far more comprehensive range of scenario testing and forecasting capabilities. Vendors looking to provide solutions that meet this demand will find both efficiency and scalability to be important selling points.
Published By Datamonitor
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08 Jun 2009 |
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Expert View
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Software developer Genesys has acquired SDE and Conseros, allowing the company to offer customer service solutions that better integrate the contact center into the greater enterprise. While Genesys has definitively staked out its future course with this new investment, it remains to be seen whether its customers will be as receptive to its newly integrated products.
Published By Datamonitor
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06 Feb 2009 |
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CommentWire
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Web 2.0 technologies represent a means through which retail banks can more accurately serve the modern consumer. As such, many banks appreciate the benefits that such technologies could bring to their online offerings, such as a new, more customizable and interactive internet experience. However, they remain cautious about implementing the technology due to perceived security implications.
Published By Datamonitor
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11 Sep 2008 |
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CommentWire
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Heightened competition, along with more informed and demanding consumers, is causing insurers worldwide to rethink their customer relationship management strategy. In order to remain competitive and maintain profitability, life and non-life insurers must expand beyond their core competency of risk management and focus on customer management.
Published By Datamonitor
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17 Apr 2008 |
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Expert View
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The mass affluent market remains a growth opportunity for the banking sector as the asset base of typical investors grows. According to Datamonitor research, spending by financial services firms on front-to-back wealth management IT in North America, Europe and Asia Pacific will reach $28.5 billion by 2012 as they increase investment in the technology to cope with regulations and stay competitive.
Published By Datamonitor
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25 Oct 2007 |
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Expert View
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Pressure to improve the efficiency and effectiveness of contact center operations is driving growth in optimization technologies. Indeed, a survey of contact center professionals has revealed that contact center and contact center agent optimization are viewed as key investment priorities over the next three years, which should bode well for professional services providers.
Published By Datamonitor
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17 May 2007 |
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Reports and briefs contain analyst driven analysis and opinion covering a specific market or issue.
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