Opinion on Business Processes in North America

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Type Product title / description Pub Price
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edge IPK and Earnix: seeking to help US carriers improve the customer relationship

Having established themselves in the European market, edge IPK and Earnix are expanding into the US property and casualty market. Both vendors have compelling offerings that should succeed in the US market, however, new regulations in the US insurance market and cost restrictions brought on by the current economic climate will not make it easy for either company.

Published By Datamonitor
10 Jul 2009
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Lucky number seven proves unlucky for biotech

After much debate, Obama's administration has agreed to grant seven years of market exclusivity to branded biologics, five years less than what the biotech industry has previously pushed for. However, with only seven years' exclusivity to recoup the money spent on drug development, biotech companies are more likely to leverage IT tools to manage the product lifecycle.

Published By Datamonitor
06 Jul 2009
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Challenging market leads US life insurers to trim IT budgets

In the second half of 2008, US life insurers began reporting large losses, causing non-essential IT projects to be cancelled as budgets were cut. During this downturn in spending, vendors need to align their offerings and message with the needs of their clients, which are increasingly focusing on reducing costs, and improving risk management and compliance abilities.

Published By Datamonitor
08 Jun 2009
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Making strides: Obama and technology

When Barack Obama was elected president last November, his campaign's use of technology was innovative, historic and undoubtedly successful. During his first 100 days in office, Obama has made moves toward improving government IT and there are indications that the campaign's methods have permeated the way the White House leverages technology, both operationally and from a policy perspective.

Published By Datamonitor
06 Apr 2009
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Outsourcing companies may suffer from exposure to US automotive industry

The financial health of the US automotive industry threatens to hold significant consequences for the outsourcing industry. The failure of the Big Three - General Motors, Ford and Chrysler - to secure a $14 billion government bailout could cripple future revenue streams for outsourcing companies, with major firms suffering exposure.

Published By Datamonitor
19 Dec 2008
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Policy administration BPO in insurance driven by need for efficiency and flexibility

Due to the ever more competitive market, insurers in Europe and the US are increasingly considering policy administration business process outsourcing, as it can effectively increase efficiency and flexibility, as well as free resources that can then be expended on value-add functions. However, as competition builds, business transformation outsourcing will become increasingly important.

Published By Datamonitor
13 Jun 2008
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Fundtech takes EIPP offer to banks

Given the recent decline in the mortgage lending market and the trend towards commoditization of payment services, banks are seeking new revenue opportunities. As such, Fundtech has highlighted the potential in providing electronic invoice presentment and payment (EIPP) as a service. However, their customers may resent having to sign up to multiple 'hubs'.

Published By Datamonitor
12 Jun 2008
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Center and agent optimization are top priorities for contact centers

Pressure to improve the efficiency and effectiveness of contact center operations is driving growth in optimization technologies. Indeed, a survey of contact center professionals has revealed that contact center and contact center agent optimization are viewed as key investment priorities over the next three years, which should bode well for professional services providers.

Published By Datamonitor
17 May 2007
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Speech self-service slowly leaving indelible impact on voice of customer service

Speech recognition technology is becoming increasingly prominent as a cost-cutting and value-enhancing solution for customer care and service enablement. As firms look to improve customer interaction in a cost effective manner, the technology will serve as an adjunct to offshore customer service operations.

Published By Datamonitor
13 Mar 2007
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2007 will be one of the most challenging years in contact center outsourcing's history

Coming hot on the heels of UK bank Lloyds TSB's announcement that it is to move its contact center operations from Mumbai to the UK, a new report has revealed that contact center outsourcing providers are set to face tremendous challenges with the emergence of late-adopting vertical markets. Indeed, vendors are struggling to adapt industry-specific solutions to both new and established clients.

Published By Datamonitor
08 Mar 2007

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