2007 will be one of the most challenging years in contact center outsourcing's history

Coming hot on the heels of UK bank Lloyds TSB's announcement that it is to move its contact center operations from Mumbai to the UK, a new report has revealed that contact center outsourcing providers are set to face tremendous challenges with the emergence of late-adopting vertical markets. Indeed, vendors are struggling to adapt industry-specific solutions to both new and established clients.

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3G mobile: Merrill report doesn't mean doom

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3G mobiles: the death of a standard

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AOL Time Warner: beating the gloom

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Are the US and emerging markets ready for the generic drug boom?

One of Barack Obama's key goals as president is to reduce healthcare costs, particularly those related to prescription medications, by increasing the importation of generic drugs. However, the majority of these, or their ingredients, are manufactured in China, and to build confidence in such products, which are often considered unsafe, the FDA will require updated IT systems and solutions.

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Arqiva completes its team to bid for UK smart metering communications

Having previously announced a collaboration with npower in June 2010, Arqiva has gone on to reveal partnerships with both BT Group and Detica. The deals will lend considerable weight to Arqiva's bid for the UK DataCommsCo role once Ofgem releases its smart meter prospectus. Indeed, Arqiva's existing wireless network and curiously British set of partners place it in an attractive position.

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Asset management firms turn to technology to cope with ever-changing financial landscape

As the asset management industry experiences significant change, firms are turning to technology to reinvent and differentiate themselves. Outsourcing fund marketing functions is growing in popularity, while online issuance is developing as an effective distribution channel. Indeed, global asset management spend on front office technology is expected to top $3.4 billion by 2012.

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AT&T Wireless/TeleCorp: consolidating in a fast-growing market

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AT&T: the rise of the roaming empire

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AT+T: is this the beginning of the end?

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