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Expert View
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Some of the world's largest banks and mobile network operators are working together for a national roll-out of m-commerce in the Netherlands, anticipated to commence in 2012. While cooperation at this level is important to the future widespread adoption of the technology, retailers as well as consumers will need to be convinced of the benefits.
Published By Datamonitor
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20 Sep 2010 |
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Expert View
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ViVOtech and DeviceFidelity have partnered to bring a full range of applications for mobile commerce to smartphones. For the payments industry, this could be a big step forward in building momentum behind all kinds of contactless applications. However, only the success of the recently announced trials and customer experience will determine the feasibility of further developments in this area.
Published By Datamonitor
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13 Sep 2010 |
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CommentWire
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In its 2010 sustainability report, BT reports impressive achievements in terms of the reduction of both carbon intensity and waste. However, Datamonitor research shows that awareness of these efforts among consumers is limited. BT must raise the profile of its sustainability programs if it is to influence consumer purchasing decisions based on green credentials.
Published By Datamonitor
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10 Aug 2010 |
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Expert View
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DeviceFidelity's launch of an NFC-enabling cover for the iPhone follows hot on the heels of other developments to convert mobile handsets into contactless form factors. Given the sensitivity surrounding the NFC business model, this will provide added impetus for acquirers to build contactless acceptance but risks alienating mobile operators from future discussions around mobile payments.
Published By Datamonitor
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28 May 2010 |
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Expert View
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Vodafone has signed a contract with British Gas to roll out smart meters to over one million UK households over the next two years, illustrating the gathering momentum behind machine-to-machine communications and, specifically, smart metering. Although the deal positions Vodafone as a key player in the market, the mobile operator's role in the project will mostly be about connectivity.
Published By Datamonitor
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21 Apr 2010 |
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Expert View
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Visa and DeviceFidelity have announced plans to launch an NFC-capable microSD memory card for use in mobile phones, effectively turning them into contactless payment devices. Although Visa's involvement makes this new device a much stronger proposition than previous offerings, perennial issues such as competing technologies, revenue models and consumer acceptance must still be tackled.
Published By Datamonitor
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22 Feb 2010 |
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Expert View
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Drug-related violence in communities on the US/Mexican border has received significant media attention in recent weeks, and could potentially cause concern among outsourcers and their clients with contact center deployments in Mexico. However, Datamonitor believes that serious investors need to look at the long-term value that can be derived from this established national market.
Published By Datamonitor
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04 Mar 2009 |
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Expert View
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Software developer Genesys has acquired SDE and Conseros, allowing the company to offer customer service solutions that better integrate the contact center into the greater enterprise. While Genesys has definitively staked out its future course with this new investment, it remains to be seen whether its customers will be as receptive to its newly integrated products.
Published By Datamonitor
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06 Feb 2009 |
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CommentWire
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TomTom has released a new sat nav system that tracks petrol and diesel prices in 12,000 fuel stations across the UK and allows users to compare fuel prices in their current location. The new technology is likely to increase competition between neighboring fuel retailers, but will also offer up a number of marketing opportunities that fuel retailers should not ignore.
Published By Datamonitor
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03 Dec 2008 |
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CommentWire
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Fuel retailer Petrol is introducing a prepaid mobile phone in Bulgaria. This decision could well be a positive move for the company, providing it with a way to increase loyalty at its service stations and grow its brand name.
Published By Datamonitor
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07 Nov 2008 |
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