2007 will be one of the most challenging years in contact center outsourcing's history

Coming hot on the heels of UK bank Lloyds TSB's announcement that it is to move its contact center operations from Mumbai to the UK, a new report has revealed that contact center outsourcing providers are set to face tremendous challenges with the emergence of late-adopting vertical markets. Indeed, vendors are struggling to adapt industry-specific solutions to both new and established clients.

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2008 - the year of green IT

The United Nations Climate Change Conference in Bali, which runs from December 3 to 14 this year, looks set to send a clear and unambiguous message to the developed world: reduce your carbon footprint now before it is too late.

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3G handsets: Japan will invade Europe

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3G mobile: advance Australia fair

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3G mobiles: the death of a standard

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Adoption of home energy management systems restricted by cost and control issues

While home energy management systems are a useful way of reducing energy use, with benefits for consumers and utilities alike, the adoption of this technology is likely to be hampered by a number of factors including concerns over privacy and a lack of return on investment. As a result, uptake is likely to be optional and driven by sophisticated users and utilities struggling to meet peak demands.

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AMD/Fujitsu: making their own company

Advanced Micro Devices and Fujitsu have made a grab for the number two spot in the flash memory market by agreeing to expand their ten year old manufacturing joint venture into a full-fledged company with its own R&D and marketing operations. The move raises questions about AMD's longer term strategy, and spinning off the flash business remains an option.

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Anti-spam software: pure-play vendors at a disadvantage

The three major anti-virus software vendors are all building on their anti-spam offerings. Symantec, Trend Micro and Network Associates are all fighting for a share of the growing market. With these established players making moves, pure-play spam filter vendors will have a hard time gaining much market share without being acquired.

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Are the US and emerging markets ready for the generic drug boom?

One of Barack Obama's key goals as president is to reduce healthcare costs, particularly those related to prescription medications, by increasing the importation of generic drugs. However, the majority of these, or their ingredients, are manufactured in China, and to build confidence in such products, which are often considered unsafe, the FDA will require updated IT systems and solutions.

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Ariba: enabling eCommerce with the East

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