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Expert View
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John Lewis may have been the leading name in the roll call of winners at last week's Verdict Customer Satisfaction Awards, but the Verdict poll of 5,900 consumers also revealed the winning retailers within individual sectors. Verdict's analysts give their insight into why these retailers stood out to their customers.
Published By Datamonitor
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01 May 2013 |
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Expert View
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Consumers could reject monthly subscription beauty sample boxes for their initial high cost compared to a one-off inexpensive treat, or may end up relying on them, reducing store footfall. However, benefits such as a wider brand awareness and customer base, alongside a high profit margin, mean that retailers could bolster their position in a relatively stable market by adopting this tactic.
Published By Datamonitor
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06 Feb 2013 |
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Expert View
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Superdrug's premium skincare and makeup brand, B, is pitched as offering premium products with simplified purchasing and accessible prices. Effective communication of its products' impressive test results should boost sales, but B's affiliation to Superdrug, a retailer associated with value ranges, means that non-Superdrug shoppers who want a premium beauty experience will need some convincing.
Published By Datamonitor
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16 Jan 2013 |
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Expert View
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Over the past three years, Superdrug has been investing across its business to combat increasing competition from grocers and general merchandisers as well as the continuing threat from Boots. Despite this investment, with particular attention paid to its expanding own label range, the retailer still struggles to grow sales.
Published By Datamonitor
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04 Dec 2012 |
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Expert View
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The innovation and essential nature of many products within the health & beauty retail sector will continue to provide growth opportunities despite some impact on volumes. Consumers are increasingly concerned with looking younger for longer, so spending on skincare and cosmetics remains high. An aging population will only intensify this.
Published By Datamonitor
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14 Nov 2012 |
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Expert View
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The Body Shop has struggled over the past five years, with Verdict expecting its share of the health & beauty market to drop from 1.2% in 2007 to 0.9% in 2012. Continuing growth means opportunities remain in the market, but with an outdated brand and unexciting products The Body Shop has work to do.
Published By Datamonitor
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11 Oct 2012 |
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CommentWire
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Following the arrival of a number of other pop-up stores in the Covent Garden area, Chanel has opened its first UK pop-up store on the main piazza, just in time to benefit from the increased footfall in London driven by the Olympics. As well as stocking the full range of Chanel beauty products, it also boasts a first-of-its-kind nail bar.
Published By Datamonitor
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27 Jul 2012 |
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CommentWire
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Following the announcement of its partnership with Walgreens earlier in June, it has been confirmed that Boots has been in talks with Irish retail and wholesale group Musgrave, which runs the Budgens and Londis symbol groups in the UK. This news comes after Boots and Waitrose decided to end their partnership earlier this year, which is currently being phased out.
Published By Datamonitor
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22 Jun 2012 |
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CommentWire
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In a move aimed at turning the company into a truly global business, Alliance Boots has struck a partnership with US pharmacy Walgreens. Initially Walgreens will invest $6.7bn in cash and stock, which will give the company a 45% stake in Alliance Boots. The deal is planned to go through by September 2012, with an option for Walgreens to buy the remaining 55% in three years' time.
Published By Datamonitor
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20 Jun 2012 |
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Expert View
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Over the last 10 years, out-of-town has consistently outperformed both town center and neighborhood, with average annual growth of 2.5% between 2004 and 2009, compared with 1.4% for neighborhood and 0.2% in town centers. Verdict expects out-of-town to continue to outperform due to food & grocery reliance, its relevance as a click & collect point, and the entrance of new retailers to the sector.
Published By Datamonitor
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25 Nov 2010 |
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