Opinion on Retail Banking and Lending

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Type Product title / description Pub Price
Expert View
Expert View

Big data is not the big solution

Big data can provide information on consumer behavior but doesn't provide the insight into motivations and attitudes required for customer engagement and satisfaction.

Published By Datamonitor
08 Jul 2013
Expert View
Expert View

Nationwide lays down account switching gauntlet

Datamonitor's 2012 Financial Services Consumer Insight Survey results indicate that UK consumers are more attracted by competitive interest rates than cash bonuses when opening a new current account. Nationwide's offer of 5% interest on balances will therefore attract customers, particularly given the collapse of rates on savings accounts.

Published By Datamonitor
04 Mar 2013
Expert View
Expert View

FS providers need to incentivize customer feedback to realize the full potential of social media

Social media offers providers of financial services the opportunity to build a more customer-centric proposition by gaining deeper insight in consumers' desires. However, consumers may need encouragement to give feedback on products and services, and tangible benefits may help to boost this customer interaction and feedback process.

Published By Datamonitor
26 Oct 2012
Expert View
Expert View

Tesco poised to take advantage of consumer interest in supermarket banks

Datamonitor's 2012 Financial Services Consumer Insight Survey reveals that consumers are showing an interest in supermarket brands entering the banking sector, as Tesco expands its range of banking services.

Published By Datamonitor
08 Oct 2012
CommentWire
CommentWire

Wall Street: despised by Americans, according to Bloomberg

The recent Bloomberg National Poll reveals negative consumer sentiment towards the banking community is still present in the US, with over 50% of those surveyed expressing an unfavorable opinion about these institutions. However, Datamonitor's Financial Services Consumer Insight survey may bring some reassurance to industry players.

Published By Datamonitor
26 Mar 2010
Expert View
Expert View

Low interest rates depress savers

The last six months have seen unprecedented low rates of interest, which are great for borrowers but make life hard for savers. Datamonitor's Financial Services Consumer Insight survey revealed a trend of consumers wanting to shift their savings from long-term to short-term easy access, but this makes it even harder to find strong returns.

Published By Datamonitor
11 Sep 2009
CommentWire
CommentWire

US saving culture: the source of all problems?

Datamonitor's Financial Services Consumer Insights survey shows that the fundamental weakness in US savings behavior is a crucial driver of global imbalances. Despite the G20's intention to address the issue of imbalances in the world economy, US saving behavior must see a marked change if global imbalances are to be corrected and the $100 billion US current account deficit is to be paid back.

Published By Datamonitor
28 Sep 2009
Expert View
Expert View

Technological solutions reel in the mass affluent

Barclays has introduced two new digital innovations that squarely target the mass affluent segment of the market. Both innovations will improve retention rates and significantly enhance Barclays' mass affluent acquisition strategy.

Published By Datamonitor
11 Dec 2014
Expert View
Expert View

Financial incentives costly without customer satisfaction

One year on from the introduction of the seven-day switching guarantee in the UK, competition among the challenger banks is fierce with the smaller players facing high rates of attrition.

Published By Datamonitor
03 Dec 2014
Expert View
Expert View

Fees are fine, but they must be clear

In retail banking, good service is crucial to keeping customers happy and improving their loyalty. However, it is just as important, if not more so, to manage their expectations on fees.

Published By Datamonitor
17 Nov 2014

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