Opinion on Retail Banking and Lending in Middle East and Africa

Published within

« | 1 | 2 | 3 | 4 | 5 | » »|

Type Product title / description Pub Price
Expert View
Expert View

Wells Fargo branches: less is more

Wells Fargo is launching a smaller mini-branch format that will allow it to operate in areas where normally sized branches are unviable. Reducing branch size will result in significantly lower operating costs. This means that banks can continue to keep branches - still a vital acquisition tool - despite the continuing migration of customers to digital channels.

Published By Datamonitor
17 Apr 2013
CommentWire
CommentWire

Web 2.0 holds promises and threats for online banking

Web 2.0 technologies represent a means through which retail banks can more accurately serve the modern consumer. As such, many banks appreciate the benefits that such technologies could bring to their online offerings, such as a new, more customizable and interactive internet experience. However, they remain cautious about implementing the technology due to perceived security implications.

Published By Datamonitor
11 Sep 2008
CommentWire
CommentWire

Wealth management: the rush to pick up the pieces

The global wealth management market is now seeing a number of M&A deals, with Kleinwort Benson and parts of ING's private banking division now under the hammer. Yet the actual number of top-tier businesses coming to market remains small and competition for these assets is becoming fierce as more wealth managers get back on their feet, making it essential to move cautiously and strategically.

Published By Datamonitor
30 Sep 2009
CommentWire
CommentWire

US saving culture: the source of all problems?

Datamonitor's Financial Services Consumer Insights survey shows that the fundamental weakness in US savings behavior is a crucial driver of global imbalances. Despite the G20's intention to address the issue of imbalances in the world economy, US saving behavior must see a marked change if global imbalances are to be corrected and the $100 billion US current account deficit is to be paid back.

Published By Datamonitor
28 Sep 2009
Expert View
Expert View

Think big for cashless payments

The concept of cashless transactions appeals to consumers and suppliers alike. It reduces the overheads of handling cash, cuts down on the risk of theft, and the inconvenience of having to find the right amount of change for a vending or car park machine. However, there are a few things that every organization should know about cashless payments before committing to such a scheme.

Published By Datamonitor
05 Sep 2006
Expert View
Expert View

The Co-operative Bank: good with alimony

British financial services provider The Co-operative Bank has joined forces with law firm DWF to offer affluent divorcees loans to help pay their legal bills. This is just one example of customer segmentation, which is a trend to watch: in today's tough economy, smart banks are tailoring services to potentially lucrative niches.

Published By Datamonitor
27 Jan 2011
CommentWire
CommentWire

Standard Chartered: sets it sights on specialty clients

Standard Chartered has launched two client initiatives to tap into the wealthy Australian expatriate market in Europe and to target sports professionals. These customers represent very attractive markets for private banks to capture, but providers will need to clearly understand their unique needs in order to succeed.

Published By Datamonitor
17 Jul 2009
Expert View
Expert View

Split strategies in the savings market

Consumers with small savings balances prize ease of access whereas consumers with large balances focus on interest rate. This requires banks to segment and market their savings proposition in terms of either rate or ease of access.

Published By Datamonitor
03 Apr 2013
Expert View
Expert View

Speech self-service slowly leaving indelible impact on voice of customer service

Speech recognition technology is becoming increasingly prominent as a cost-cutting and value-enhancing solution for customer care and service enablement. As firms look to improve customer interaction in a cost effective manner, the technology will serve as an adjunct to offshore customer service operations.

Published By Datamonitor
13 Mar 2007
Expert View
Expert View

South African remittances lack transparency

South African financial services providers need to adopt a more transparent approach in setting and communicating their remittance charges to regain lost customer trust.

Published By Datamonitor
24 Apr 2014

« | 1 | 2 | 3 | 4 | 5 | » »|

No help is available.