Opinion on Financial Services

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Banco Sabadell using cash to push mobile payments

Banco Sabadell's Instant Money service highlights a growing trend among banks looking to use ATM cash withdrawals as a means of promoting mobile payments. However, getting the balance right between convenience and security is key to success.

Published By Datamonitor
28 Jun 2013
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Bank complaints: chance to rebuild trust

With complaints about financial firms on the increase, there is an opportunity to combat the very mistrust that is driving these grievances.

Published By Datamonitor
30 May 2013
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Bank of America announces plans to charge monthly maintenance fees on its accounts

Bank of America plans to introduce tiered accounts for which customers will have to pay a maintenance fee. This means the reintroduction of premium bank accounts that will carry a charge of up to $25 a month. Given the current economic climate and the trend toward fiscal austerity, it seems unlikely that customers will be receptive to these accounts.

Published By Datamonitor
13 Jan 2011
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Bank of America improves brand through ethical positioning

In successfully communicating its positioning as a charitable and ethical bank, Bank of America has improved its reputation among affluent consumers following the tribulations of the financial crisis.

Published By Datamonitor
22 Aug 2013
CommentWire
CommentWire

Bank of Melbourne: a new local brand with legacy products

Westpac has relaunched the Bank of Melbourne brand after its removal from the market in 2004, in a bid to boost market share in Victoria and create an exclusively regional proposition. However, as yet there appears to be little difference between the St.George proposition and the new Bank of Melbourne, raising questions about the significance of the rebranding strategy.

Published By Datamonitor
28 Jul 2011
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Bank of Queensland buys path into online

Bank of Queensland's acquisition of Virgin Money will allow the former to rapidly expand into Australia's lucrative online segment, while providing it with access to Virgin Money's expertise and infrastructure.

Published By Datamonitor
11 Apr 2013
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Banking Commission boost for P2P lending

Peer-to-peer (P2P) lenders have reason to celebrate as the UK Parliamentary Banking Commission report signals a fast-growing, more mainstream future.

Published By Datamonitor
19 Jun 2013
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Banks must act to stop packaged account flight

Packaged account customers are more interested in the product than the provider, and are therefore less loyal. To retain these customers, banks must recognize that it is not simply convenience but the competitiveness of the product that drives provider choice.

Published By Datamonitor
10 Feb 2014
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Banks must simplify overdraft charges

The UK overdraft market has seen declining lending volumes for a number of years due to falling customer use and a tougher regulatory stance. Banks must simplify overdraft charges to reverse this trend.

Published By Datamonitor
08 Aug 2014
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Banks start here: your customers

With almost 50% of UK customers saying that their bank does not understand their needs, banks must up their game. Traditional strategies based on mining internal customer data are not enough; banks must do more to understand their customers' daily lives so that they can provide more just-in-time, needs-based services.

Published By Datamonitor
19 Mar 2013

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