Opinion on Financial Services

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Expert View
Expert View

BOQ should use error to build love

Making an error in banking is never something to celebrate, but it can be an opportunity to build reputations and relationships. Bank of Queensland (BOQ) recently announced that it will refund A$34.5m to customers after an internal review found it had charged incorrect rates and fees.

Published By Datamonitor
16 Aug 2013
Expert View
Expert View

Branchless Atom bank will have limited appeal

A new digital-only bank called Atom is set to enter the UK market. However, its lack of branches and telephone banking will not appeal to the majority of consumers.

Published By Datamonitor
11 Apr 2014
Expert View
Expert View

Brazil's state-owned banks bring down the cost of credit

Banco do Brasil and Caixa Economica Federal have announced that they will be lowering the cost of credit for consumers in Brazil. The government-driven move should finally provide ordinary consumers with the chance to make full use of credit cards in a country that is famous for its high APRs.

Published By Datamonitor
18 May 2012
Expert View
Expert View

Challenger banks need to rethink acquisition strategies

The new UK switching rules will have little impact on customers' propensity to change bank accounts. Challenger banks will need to take an aggressive approach to acquiring customers and growing market share.

Published By Datamonitor
14 Aug 2013
Expert View
Expert View

Cheques enter the digital age

The introduction of remote deposit capture (RDC) will speed up the decline in branch visits and hasten the move to self-service banking.

Published By Datamonitor
10 Jan 2014
Expert View
Expert View

Children crying out for financial engagement

Children are tomorrow's banking consumers, and there is a strong business case for banks to serve the needs of this segment. However, only a minority of providers have effective strategies in place to engage with children.

Published By Datamonitor
04 Feb 2014
Expert View
Expert View

Chinese consumers are ready for mobile payments, but the ecosystem faces familiar challenges

According to Datamonitor's 2012 Financial Services Consumer Insight Survey, a staggering 81.7% of Chinese consumers are interested in gaining the ability to pay for things in shops using their mobile phones. This compares to only 49.0% of UK consumers, and a low of 36.2% among Dutch consumers.

Published By Datamonitor
19 Oct 2012
Expert View
Expert View

Clydesdale and Yorkshire ready to compete on interest rates

Clydesdale and Yorkshire Banks have launched an attractive current account. However, they face an increasingly competitive interest-paying current account market.

Published By Datamonitor
31 Oct 2013
CommentWire
CommentWire

Co-operative Financial Services: flying the flag for sustainability

In recognition of its achievements in social and environmental banking, the Co-operative Financial Services has beaten 110 financial institutions from 44 countries to win the FT Sustainable Bank of the Year Award. The bank's success in the UK market, despite consumers there not being as 'green-minded' as some of their counterparts abroad, is testament to the longevity of an ethical brand message.

Published By Datamonitor
11 Aug 2010
CommentWire
CommentWire

Commbank: looking to educate tomorrow's customers, today

The Commonwealth Bank of Australia has launched Coinland, a virtual online game designed to educate primary school children in money management and the consequences of spending. With new Datamonitor findings highlighting a lack of understanding and engagement between banks and consumers, this new initiative sees Commbank well poised to capitalize on this gap in the market.

Published By Datamonitor
21 Apr 2010

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