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Expert View
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The OFT has admitted the recommendations it made to banks in 2008 to improve competition in the UK current account market have been unsuccessful. Despite the OFT's failure, external factors look set to increase competition in the coming years.
Published By Datamonitor
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25 Jan 2013 |
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Expert View
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Datamonitor research has shown that British consumers are wary of switching current account providers. New research commissioned by PricewaterhouseCoopers supports this, highlighting that consumers remain unconvinced of the benefits of switching despite new market entrants. Providers must go further to attract new business, including harnessing the power of social media.
Published By Datamonitor
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27 Jan 2010 |
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Expert View
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The Co-operative Bank has made headlines frequently in the past year due to a number of setbacks. However, the bank benefits from high levels of customer loyalty and as long as it can reassure customers that it is still able to deliver on core values, The Co-operative Bank is likely to emerge from this unfortunate series of events unscathed.
Published By Datamonitor
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15 May 2013 |
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Expert View
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Compliance issues as well as cost minimization efforts are driving product development as wealth managers are adapting to Australia's FoFA reforms. However, those managers that are still able to innovate with the customer in mind will gain a competitive advantage.
Published By Datamonitor
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13 Feb 2013 |
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Expert View
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Datamonitor's Financial Services Consumer Insights survey reveals that attempts to promote pension savings have been a failure, with around 69% of individuals globally still not having any pension policy in place. Consumers in the UK are particularly vulnerable and may not be able to rely on overburdened state systems in their retirement, making private pensions more vital than ever before.
Published By Datamonitor
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27 Jul 2009 |
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CommentWire
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According to OECD data, the average household savings rate between 1992 and 2001 was 8.46%. This fell to 3.46% between 2002 and 2008, symptomatic of the high levels of consumer spending that characterized much of the decade. Although the global economic slowdown exacerbated the low level of household savings in 2008, for many consumers the crisis has highlighted the importance of saving.
Published By Datamonitor
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12 Apr 2010 |
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Expert View
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Eftpos, Australia's largest payment card scheme, is to implement a new interchange fee in Australia effective as of October 1, 2011, to embrace a new era in the Australian payments system. Mixed responses are expected from all payments participants, from merchant operators and acquirers to card issuers.
Published By Datamonitor
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05 Oct 2011 |
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Expert View
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In its filing to the US Securities and Exchange Commission to raise $5bn in new funding through its long anticipated initial public offering, Facebook revealed that its payments business accounted for 15% of the company's total revenue in 2011, giving the virtual games payment market an estimated $1.9bn annual value within Facebook's platform alone.
Published By Datamonitor
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03 Feb 2012 |
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CommentWire
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Online bank First Direct has received the highest overall rating in the Which? customer satisfaction survey. The bank consistently receives excellent feedback from its customers, despite not offering the best rates. Its focus on customer experience, honesty and openness effectively targets the Authenticity trend, which is currently highly in demand from consumers.
Published By Datamonitor
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03 Sep 2010 |
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Expert View
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Social media offers providers of financial services the opportunity to build a more customer-centric proposition by gaining deeper insight in consumers' desires. However, consumers may need encouragement to give feedback on products and services, and tangible benefits may help to boost this customer interaction and feedback process.
Published By Datamonitor
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26 Oct 2012 |
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Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Ovum's research addresses the commercial impact of technology and market changes in telecoms, software and IT services.
Reports and briefs contain analyst driven analysis and opinion covering a specific market or issue.
Opinion and market commentary from Datamonitor's industry experts.
Insight for technology vendors into customer trends and pain points from key business decision makers.
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