Opinion on Financial Services

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Banks: selling without the hard sell

Consumers want to hold multiple products with their financial services provider. The problem is that banks are still selling products that are inappropriate for their customers, according to Which? research.

Published By Datamonitor
07 Dec 2012
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Banorte targets the underbanked in Mexico using its new mobile-based program

Mexican bank Banorte has announced plans to launch a mobile-based financial services program aimed at consumers currently without access to banking services in the country. The scheme will combine a deposit account with the bank alongside a MasterCard debit card, and can be opened online. Other features include the ability to send funds from one account to another using only a mobile phone.

Published By Datamonitor
25 Jan 2012
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Barclaycard adds wearables to contactless roster

Barclaycard's plan to roll out "bPay band" is a strategic move by the bank to capitalize on the rising ownership and awareness of contactless payment cards in the UK. However, making it a mainstream payment tool will be challenging.

Published By Datamonitor
23 Jun 2014
CommentWire
CommentWire

Barclaycard: leading the way in account management during the downturn

UK card issuer Barclaycard has revealed that its early assistance initiative for cardholders facing financial difficulties has achieved the milestone of helping 6,000 customers. In the current climate, there is an increasing need to resolve these issues quickly and efficiently in order to boost the profitability of issuers' loan books. To this end, other issuers should follow Barclaycard's lead.

Published By Datamonitor
14 Aug 2009
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Barclays empowers branch staff to boost loyalty

Barclays is using its most visible resource - its staff - to improve the customer experience and hence maximize customer retention. Selected branch employees have been trained to help customers use the latest technology.

Published By Datamonitor
26 Sep 2013
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Barclays gets ahead of the curve with a new personalized approach to current accounts

In the face of growing concerns regarding the selling of packaged accounts Barclays is being proactive, taking a flexible approach to fee-based accounts. Although Barclays is not offering full flexibility due to the costs of providing more specialized insurance, this approach should help banks to overcome the issues surrounding packaged accounts.

Published By Datamonitor
20 Jun 2012
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Barclays moves first on voice biometrics

Voice biometrics technology is expensive; however, failure to invest in the technology could leave banks trailing behind other sectors.

Published By Datamonitor
07 Jun 2013
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Barclays Pingit extends its reach to all UK banks

Barclays Pingit, the P2P consumer payment service, has extended its coverage to non-Barclays customers. Barclays has been promoting the latest download figures, of around 400,000, in the two months since the app was released. However, Datamonitor believes it needs to reach the millions and the bank needs to address concerns about intra-operability before the system can revolutionize P2P payments.

Published By Datamonitor
19 Apr 2012
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Barclays scraps passwords for biometrics

Barclays has introduced biometric identification for telephone banking to make identity verification quicker and more secure. However, expansion into more popular channels will make a real difference to the customer experience.

Published By Datamonitor
25 Jun 2014
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Barclays seeks to improve customer satisfaction by focusing staff incentives on service

Barclays has announced a new staff incentive scheme that is based only on customer satisfaction, rather than sales of products and services. Good customer service is a vital element to rebuilding trust among consumers, as well as to acquiring and retaining customers. Aligning staff incentives with this issue should be an effective means of improving customer satisfaction.

Published By Datamonitor
10 Oct 2012

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