Opinion on Financial Services

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Type Product title / description Pub Price
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Barclays steps back from branches

Barclays has said that it is considering reducing staffing levels in response to the migration of customers to digital channels. Although cuts in branch numbers will help to reduce costs, banks should be aware that branches are still one of the best channels for promoting customer engagement and acquisition.

Published By Datamonitor
15 Mar 2013
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Barclays-Asda tie-up: cutting costs, improving service

Barclays' decision to relocate four of its branches within nearby Asda stores will enable the bank to reduce costs and increase convenience for consumers.

Published By Datamonitor
18 Nov 2013
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Big data is not the big solution

Big data can provide information on consumer behavior but doesn't provide the insight into motivations and attitudes required for customer engagement and satisfaction.

Published By Datamonitor
08 Jul 2013
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BOQ should use error to build love

Making an error in banking is never something to celebrate, but it can be an opportunity to build reputations and relationships. Bank of Queensland (BOQ) recently announced that it will refund A$34.5m to customers after an internal review found it had charged incorrect rates and fees.

Published By Datamonitor
16 Aug 2013
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Branchless Atom bank will have limited appeal

A new digital-only bank called Atom is set to enter the UK market. However, its lack of branches and telephone banking will not appeal to the majority of consumers.

Published By Datamonitor
11 Apr 2014
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Brazil's state-owned banks bring down the cost of credit

Banco do Brasil and Caixa Economica Federal have announced that they will be lowering the cost of credit for consumers in Brazil. The government-driven move should finally provide ordinary consumers with the chance to make full use of credit cards in a country that is famous for its high APRs.

Published By Datamonitor
18 May 2012
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Challenger banks need to rethink acquisition strategies

The new UK switching rules will have little impact on customers' propensity to change bank accounts. Challenger banks will need to take an aggressive approach to acquiring customers and growing market share.

Published By Datamonitor
14 Aug 2013
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Cheques enter the digital age

The introduction of remote deposit capture (RDC) will speed up the decline in branch visits and hasten the move to self-service banking.

Published By Datamonitor
10 Jan 2014
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Children crying out for financial engagement

Children are tomorrow's banking consumers, and there is a strong business case for banks to serve the needs of this segment. However, only a minority of providers have effective strategies in place to engage with children.

Published By Datamonitor
04 Feb 2014
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Chinese consumers are ready for mobile payments, but the ecosystem faces familiar challenges

According to Datamonitor's 2012 Financial Services Consumer Insight Survey, a staggering 81.7% of Chinese consumers are interested in gaining the ability to pay for things in shops using their mobile phones. This compares to only 49.0% of UK consumers, and a low of 36.2% among Dutch consumers.

Published By Datamonitor
19 Oct 2012

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