Opinion on Financial Services

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Type Product title / description Pub Price
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Expert View

UK banking industry: hold your branches!

Recent surveys conducted by YouGov and Datamonitor have highlighted the value of branch banking over purely online banking, with consumers showing a preference for face-to-face advice. This has major implications for an industry which appears to be moving away from the branch model, as well as for non-traditional players looking to enter the market without an already established branch network.

Published By Datamonitor
13 Nov 2009
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Expert View

TSB pushes its "local bank" identity

"TSB isn't like other big banks," states TSB Bank's first TV advertisement. The campaign highlights its local commitment and exclusive focus on the UK market, an approach that many consumers will find reassuring.

Published By Datamonitor
24 Feb 2014
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Expert View

TSB future bright despite Verde collapse

The collapse of Project Verde has led to Lloyds looking to float the branches under the TSB brand. The prospects of a standalone TSB brand are positive, as it is a profitable business that will enter the market with scale.

Published By Datamonitor
25 Apr 2013
Expert View
Expert View

TSB Bank still sees value in branches

TSB Bank's decision to open as many as 30 new branches in the UK offers evidence that, despite the growth of digital banking, a physical presence is still needed to meet the needs of consumers.

Published By Datamonitor
11 Sep 2014
Expert View
Expert View

TouchPay faces challenges as UK consumer interest in mobile payments remains divided

RBS and Visa Europe's recently launched TouchPay joint venture will require considerable long-term investment to garner any real payoffs, as under half of UK consumers are at least somewhat interested in having the ability to pay for goods in shops using mobile phones.

Published By Datamonitor
08 Oct 2012
Expert View
Expert View

Time for investment in online innovation

The online banking platforms offered by the top UK current account providers do not vary significantly from one another. This lack of differentiation opens up the threat of new entrants developing unique offerings that pull customers away from the incumbent banks. Investment in innovation is vital to ensure that the online channel continues to meet customer demands.

Published By Datamonitor
16 Jan 2013
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Expert View

The UK packaged account market is worth GBP1.49bn a year and is yet to reach its full potential

The packaged account is already earning a significant amount of revenue for UK retail banks. Despite growth in both the total size of the market and the monthly fees per account, the opportunities for earnings growth remain impressive if providers prove capable of overcoming key challenges.

Published By Datamonitor
13 Mar 2012
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Expert View

The retention of 600 Morgan Keegan advisors highlights the advisor support network of Raymond James

Raymond James has completed the acquisition of Morgan Keegan, with over 600 of the latter's advisors agreeing to remain with the combined firm. Raymond James has already launched the Advisor Mastery Program to develop future advisors, and a social media compliance partnership has further increased its attractiveness.

Published By Datamonitor
12 Apr 2012
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Expert View

The new M&S Bank meets the key attributes demanded by consumers, creating a brand to contend with

The new M&S Bank fulfills many of the attributes that consumers are looking for in a banking provider. M&S now needs to ensure that its strong brand message is communicated effectively to consumers. Its aspirational "lifestyle" brand, along with the convenience of its branches, will aid the acquisition of customers.

Published By Datamonitor
21 Sep 2012
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The indirect cost of card fraud

In recent years, plastic card providers have made considerable headway in reducing fraud. However, a threat of fraud still exists, partly due to hackers targeting holders of card information. After becoming a victim of fraud, many customers reduce usage of their account, but Datamonitor figures show this is less likely to occur if good customer service is received.

Published By Datamonitor
16 Apr 2012

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