Opinion on Financial Services

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Expert View
Expert View

The Co-op: not so good with money

The deal that will rescue the Co-op is the least worst option available, but it means that the troubled provider will lose its single biggest selling point for existing and prospective customers: its mutual character.

Published By Datamonitor
18 Jun 2013
Expert View
Expert View

The Co-op Bank: accidental trend-setter

The Co-operative Bank's decision to close 50 branches was forced upon it by its financial problems. Inadvertently, however, this puts it at the forefront of a growing trend that will see face-to-face banking increasingly give way to digital servicing.

Published By Datamonitor
11 Nov 2013
Expert View
Expert View

The branch is still a comfort to Australians

Australian consumers still see the value in branches, which is bad news for banks that are looking to reduce costs.

Published By Datamonitor
20 Jun 2013
Expert View
Expert View

TfL no game-changer for contactless

Transport for London (TfL)'s decision to open its closed-loop transport payments system to other contactless form factors will have a minimal impact on wider UK contactless acceptance.

Published By Datamonitor
06 Aug 2014
CommentWire
CommentWire

Tesco: renaming of banking division heralds a renewed attack on Britain's players

The newly christened Tesco Bank has parked its tanks on the banking world's lawn, declaring plans to offer both current accounts and mortgages to its customers, although not until the second half of 2010 at the earliest. By opting to wait up to a year or more, Tesco Bank could be missing a unique opportunity to capitalize on current consumer anger with the established banks.

Published By Datamonitor
08 Oct 2009
Expert View
Expert View

Tesco poised to take advantage of consumer interest in supermarket banks

Datamonitor's 2012 Financial Services Consumer Insight Survey reveals that consumers are showing an interest in supermarket brands entering the banking sector, as Tesco expands its range of banking services.

Published By Datamonitor
08 Oct 2012
Expert View
Expert View

Tesco Bank: latest mortgages delay shows an opportunity missed

Tesco Bank has announced a further delay to its entrance into the mortgage market until early 2012. As a result, it will be entering the market three years after the peak in customer dissatisfaction with the major banks owing to the financial crisis, but at a time when mortgage availability has failed to recover. Consequently, the golden opportunity for Tesco Bank may have already passed.

Published By Datamonitor
13 Oct 2011
Expert View
Expert View

Tesco and Virgin face current account battle

Having finally announced plans to enter the current account market in 2014, both Tesco Bank and Virgin Money will have to work hard to persuade consumers to switch in significant numbers.

Published By Datamonitor
08 Jan 2014
Expert View
Expert View

Tap into happy hormones to boost savings

Customers are too often lured into saving through fear of what could happen if they don't. Banks would do better to emphasize the pleasurable outcomes of saving, as well as easy steps towards achieving the desired outcome.

Published By Datamonitor
11 Oct 2013
Expert View
Expert View

Tailored online marketing would reduce customer irritation

Consumers are overloaded with marketing messages on a daily basis, making each message less salient. On their online banking platforms the majority of consumers feel that advertising is intrusive and irritating. Providers should look to personalize marketing to ensure that it is more relevant to an individual's situation.

Published By Datamonitor
19 Dec 2012

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