Opinion on Financial Services

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Social media is critical for switchers in Hong Kong

The Asian banking market is tipped to slow over the next year, meaning the ability to take market share from rivals while retaining existing customers will become more important. In Hong Kong, this means effectively leveraging social media.

Published By Datamonitor
26 Feb 2014
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Social media can increase return on investment

There is untapped potential for banks to engage their customers via social media. Although many banks have tiptoed into Twitter, Facebook, and the like, some are still unsure of where the benefits lie.

Published By Datamonitor
07 Jun 2013
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Social media a valuable #switching tool

Social media sites such as Facebook and Twitter represent crucial customer acquisition tools in Australia's increasingly competitive retail banking sector.

Published By Datamonitor
26 Jun 2013
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Sociable consumers shun mainstream lending

The fast-growing appetite for alternative lending sources reflects the mounting enthusiasm for social platforms and crowdsourcing.

Published By Datamonitor
04 Feb 2014
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Singapore banks must up their game

Singaporean banks need to step up their game when it comes to assisting clients with their financial affairs.

Published By Datamonitor
14 Feb 2014
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Sharia products essential to Malaysian investors

In the Sharia-compliant wealth management market the focus has long been on the riches of the Middle East, but affluent investors from Southeast Asia are increasingly becoming the Islamic finance market to target.

Published By Datamonitor
10 Sep 2014
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Seven-day switch poses little threat to the main banks

An advertising blitz is set to herald the introduction of seven-day account switching in September this year, but the Payments Council will have its work cut out to significantly increase the level of customer mobility.

Published By Datamonitor
23 Jul 2013
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Security: Apple's Achilles' heel

Apple's fashionably late entrance into mobile payments came with all the fanfare needed to distract us from the recent iCloud furore. Yet mobile wallet security is still a major concern for many consumers, and Apple will need to tread carefully.

Published By Datamonitor
10 Sep 2014
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Security top priority for Asia Pacific migrants

Banks targeting migrants from Asia Pacific need to educate this potentially lucrative segment about investment options, while leading with products that appeal to their need for financial certainty.

Published By Datamonitor
23 Oct 2013
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Security concerns unwelcome but lack of promotion also acts as a barrier to contactless adoption

NFC-enabled handsets can be adapted to take data from Barclays-issued Visa cards, allowing fraudsters to make purchases on websites that do not ask for secure data such as the CVV code. This is a wake-up call for Barclays that it must secure these data, possibly via encryption. After this, issuers must do more to promote the safety and benefits of contactless cards in order to boost adoption.

Published By Datamonitor
03 Apr 2012

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