Opinion on Financial Services

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Type Product title / description Pub Price
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Branchless Atom bank will have limited appeal

A new digital-only bank called Atom is set to enter the UK market. However, its lack of branches and telephone banking will not appeal to the majority of consumers.

Published By Datamonitor
11 Apr 2014
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Switching incentives now a hygiene factor

Switching bonuses and in-credit interest have become a hygiene factor for consumers. Providers that do not offer at least one of these perks will lose out in the battle for new and existing customers.

Published By Datamonitor
04 Apr 2014
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Lloyds' new Club account may backfire

The new Club Lloyds current account will make its customers think twice about the deal they are getting from their bank, and may cause some to leave it altogether.

Published By Datamonitor
04 Apr 2014
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Mobile bankers: profitable but fickle

Banks will have to work hard to earn the loyalty of mobile bankers. Research by Datamonitor Financial has found that although mobile banking enthusiasts are a very profitable segment to target, they are also prone to defection.

Published By Datamonitor
27 Mar 2014
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Mass affluents want banking innovation

Mass affluent customers show much greater demand for innovation in banking services than their mass market counterparts, and are willing to switch providers if not satisfied.

Published By Datamonitor
19 Mar 2014
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Nationwide goes 24/7 on Twitter

Nationwide's decision to start operating its Twitter account on a 24/7 basis recognizes the fact that consumers now demand an instant response to their enquiries, regardless of the time of day.

Published By Datamonitor
18 Mar 2014
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Paym looks to eliminate P2P cash payments

The UK's forthcoming mobile P2P payment service, Paym, strategically capitalizes on the market's high mobile phone and current account penetration levels, providing banks with a major opportunity to drive the move towards electronic payments.

Published By Datamonitor
17 Mar 2014
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LV= encourages transparency for customers

As the FCA highlights yet another area of the insurance market that requires intervention, LV= is looking to introduce new ways to ensure transparency for consumers.

Published By Datamonitor
14 Mar 2014
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Concerned about loyalty? Reach out to more women

Loyalty in banking is a perennial concern, but banks could boost their retention rates by appealing to more women.

Published By Datamonitor
11 Mar 2014
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Post Office the surprise winner as banks cut branches

The Post Office is in a strong position to use its huge branch network to make gains as big banks look to reduce their bricks-and-mortar presence.

Published By Datamonitor
04 Mar 2014

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