Opinion on Financial Services

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Young consumers seek financial guidance

Young people face a more uncertain future than their parents, prompting renewed focus on their attitudes towards money. However, Datamonitor Financial research shows that those entering adulthood have a healthy attitude to financial management.

Published By Datamonitor
17 Dec 2013
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Westpac engages mobile users with augmented reality

From September 2014, Westpac's mobile app users will be able to view account information just by holding their bank card in front of their smartphone's camera. This technology could make financial management much more engaging for consumers.

Published By Datamonitor
06 Aug 2014
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Westpac branches have high-value potential

As its competitors have continued to slash branch numbers, Westpac maintains its extensive bank network. Yet a shift in product focus might provide Westpac with the return on investment that other banks are shunning.

Published By Datamonitor
16 Jul 2014
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Western European immigrants need help saving

While immigrants from Western Europe are generally quite attractive as clients, they are the most likely to require savings products that help them to be disciplined savers.

Published By Datamonitor
16 Oct 2013
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Wendy's move highlights mobile wallet challenges

Wendy's is entering the US mobile payments market, launching a pilot program introducing POS payment functionality to its existing MyWendy's mobile app in three US cities. Retailer mobile wallet apps undoubtedly have the potential for success, but their focus on customer loyalty makes mobile wallets less payment tools and more marketing devices.

Published By Datamonitor
16 May 2013
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Wells Fargo's new ATMs will boost customer goodwill

The US bank Wells Fargo is rolling out a network of new ATMs that will present a tailored interface to each customer based on their previous usage patterns, and will include one-touch access to their most used requests. This development will add value to what is an often overlooked channel and should improve customers' perceptions of the bank.

Published By Datamonitor
28 Feb 2013
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Wealth managers need to join the mobile bandwagon

Private wealth managers are by necessity more cautious than the rest of the financial services market, as they are responsible for the preservation and growth of their clients' money. As such, technological innovation comes slow to the market. However, the mobile banking revolution is unfolding so fast that wealth managers have to develop a mobile strategy or risk losing affluent customers.

Published By Datamonitor
01 Mar 2013
CommentWire
CommentWire

Wall Street: despised by Americans, according to Bloomberg

The recent Bloomberg National Poll reveals negative consumer sentiment towards the banking community is still present in the US, with over 50% of those surveyed expressing an unfavorable opinion about these institutions. However, Datamonitor's Financial Services Consumer Insight survey may bring some reassurance to industry players.

Published By Datamonitor
26 Mar 2010
CommentWire
CommentWire

Visa: new initiative will raise awareness of contactless payments among London consumers

Visa is carrying out the targeted launch of a new type of card terminal, one that will be connected to taxi meters. The scheme has the support of Transport for London, which already utilizes the contactless Oyster electronic ticketing system on much of the public transport services across the region. The initiative should raise the profile of the contactless payment method.

Published By Datamonitor
04 Jan 2011
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Visa uses analytics to tackle self-service fraud

The new Visa Transaction Advisor service capitalizes on VisaNet's extensive transaction database, providing banks and merchants with a major opportunity to effectively tackle fraud at self-service checkouts without disrupting the payment experience.

Published By Datamonitor
11 Aug 2014

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