Opinion on Financial Services

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Low interest rates depress savers

The last six months have seen unprecedented low rates of interest, which are great for borrowers but make life hard for savers. Datamonitor's Financial Services Consumer Insight survey revealed a trend of consumers wanting to shift their savings from long-term to short-term easy access, but this makes it even harder to find strong returns.

Published By Datamonitor
11 Sep 2009
CommentWire
CommentWire

UK car insurance providers must be careful about charging interest

The latest report from the Automobile Association in the UK reveals the extent to which car insurance providers charge for monthly repayments of car insurance premiums. Datamonitor's Financial Services Consumer Insight research suggests that this tactic may not be sustainable in the long term, given consumers' growing value awareness and the financial difficulties in which many find themselves.

Published By Datamonitor
13 Aug 2009
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Interview: Lawrence Wintermeyer, CEO of Innovate Finance

Daoud Fakhri recently interviewed the new CEO of Innovate Finance, Lawrence Wintermeyer, about the role of Big Data in improving the quality of financial insight that providers can offer to consumers.

Published By Datamonitor
15 May 2015
CommentWire
CommentWire

US saving culture: the source of all problems?

Datamonitor's Financial Services Consumer Insights survey shows that the fundamental weakness in US savings behavior is a crucial driver of global imbalances. Despite the G20's intention to address the issue of imbalances in the world economy, US saving behavior must see a marked change if global imbalances are to be corrected and the $100 billion US current account deficit is to be paid back.

Published By Datamonitor
28 Sep 2009
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Downturn reveals weaknesses in UK consumers' pensions' savings plans

Datamonitor's Financial Services Consumer Insights survey reveals that attempts to promote pension savings have been a failure, with around 69% of individuals globally still not having any pension policy in place. Consumers in the UK are particularly vulnerable and may not be able to rely on overburdened state systems in their retirement, making private pensions more vital than ever before.

Published By Datamonitor
27 Jul 2009
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Non-branch acquisition key to scalability

Saturated developed markets have prompted large providers to enter emerging markets in search of better returns. However, anticipated returns have at times remained elusive, due in part to the inability to achieve scale.

Published By Datamonitor
15 May 2015
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Mobile cheque imaging a clear win for Barclays

The convenience provided by mobile cheque imaging is fast becoming a must-have current account feature for UK consumers - banks need to sit up and take note.

Published By Datamonitor
06 May 2015
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MasterCard snaps up app for kids

Realizing the importance of ingraining brand awareness and loyalty early on, MasterCard has broadened its customer focus to the kids segment with the acquisition of Diin in Brazil.

Published By Datamonitor
29 Apr 2015
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Lloyds on right track with infographics

Lloyds has produced an infographic detailing its terms and conditions in order to improve comprehension for its online customers. This is a step in the right direction, but the use of infographics would be better targeted at younger audiences.

Published By Datamonitor
13 Apr 2015
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Next Bank Sydney: The wait is killing us, but does it need to?

The commoditization of retail banking has made customer loyalty, as opposed to apathy, largely a thing of the past. A focus on the emotions tied up in customers' relationships with money offers greater potential for fostering customer attachment.

Published By Datamonitor
12 Mar 2015

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