Opinion on Financial Services

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Type Product title / description Pub Price
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More creativity required to net MFI relationships

Transaction accounts that reward continued regular activity can capture critical main financial institution (MFI) relationships.

Published By Datamonitor
13 Jun 2014
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Nationwide uses mobile app to boost saving

Nationwide has become the first UK provider to add login-free functionality for balance checks and transfers to savings accounts to its mobile app. Reducing the friction associated with these tasks will significantly improve the user experience.

Published By Datamonitor
11 Jun 2014
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High-tech branches missing the point

High-tech branches can only meet a short-term need and are unsustainable in the long term, as customers become more familiar with remote banking.

Published By Datamonitor
28 Apr 2014
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Education key for Malaysian investors

Low investor sophistication is preventing Malaysians from diversifying their assets and growing the local wealth management market. Investor education will be necessary to remedy the problem.

Published By Datamonitor
17 Apr 2014
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Branchless Atom bank will have limited appeal

A new digital-only bank called Atom is set to enter the UK market. However, its lack of branches and telephone banking will not appeal to the majority of consumers.

Published By Datamonitor
11 Apr 2014
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Lloyds' new Club account may backfire

The new Club Lloyds current account will make its customers think twice about the deal they are getting from their bank, and may cause some to leave it altogether.

Published By Datamonitor
04 Apr 2014
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Switching incentives now a hygiene factor

Switching bonuses and in-credit interest have become a hygiene factor for consumers. Providers that do not offer at least one of these perks will lose out in the battle for new and existing customers.

Published By Datamonitor
04 Apr 2014
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Mobile bankers: profitable but fickle

Banks will have to work hard to earn the loyalty of mobile bankers. Research by Datamonitor Financial has found that although mobile banking enthusiasts are a very profitable segment to target, they are also prone to defection.

Published By Datamonitor
27 Mar 2014
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Mass affluents want banking innovation

Mass affluent customers show much greater demand for innovation in banking services than their mass market counterparts, and are willing to switch providers if not satisfied.

Published By Datamonitor
19 Mar 2014
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Nationwide goes 24/7 on Twitter

Nationwide's decision to start operating its Twitter account on a 24/7 basis recognizes the fact that consumers now demand an instant response to their enquiries, regardless of the time of day.

Published By Datamonitor
18 Mar 2014

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