Opinion on Financial Services

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Type Product title / description Pub Price
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Mobile apps critical for Malaysian mass affluent

While mobile banking apps are essential to servicing all mass affluent individuals across Asia Pacific, in Malaysia this is a key banking channel.

Published By Datamonitor
09 Dec 2014
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Rise of the deal-savvy consumer

Retailers that incorporate mobile into their customer engagement strategy stand to win big as the marked rise in smartphone-wielding deal-seekers threatens instore impulse sales.

Published By Datamonitor
03 Dec 2014
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Financial incentives costly without customer satisfaction

One year on from the introduction of the seven-day switching guarantee in the UK, competition among the challenger banks is fierce with the smaller players facing high rates of attrition.

Published By Datamonitor
03 Dec 2014
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Bionym brings biometric authentication to wearables

Bionym's multi-bank trial of Nymi Band will see the start-up capitalize on the rising ownership of contactless payment cards in Canada, tapping into the growing use of biometrics as a payment authentication tool.

Published By Datamonitor
17 Nov 2014
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Fees are fine, but they must be clear

In retail banking, good service is crucial to keeping customers happy and improving their loyalty. However, it is just as important, if not more so, to manage their expectations on fees.

Published By Datamonitor
17 Nov 2014
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CBA taking contactless to the next level

Commonwealth Bank Australia (CBA) has initiated the next evolutionary stage of contactless payments in the Australian market, with New South Wales' Opal transit payment system slated to accept CBA-issued contactless payment cards in the future.

Published By Datamonitor
06 Nov 2014
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"Simplechannel," not omnichannel, is the holy grail

There is much discussion focused on omnichannel servicing and the benefits it brings to customer choice and convenience. However, banks can serve customers better by creating a single customer journey that is clearly signposted and simple to fulfil.

Published By Datamonitor
04 Nov 2014
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Online investment management steps up

The proliferation of online investment services poses an increasingly severe threat to the traditional brick and mortar business model. Only those wealth managers willing and able to evolve will remain competitive in the mass affluent space.

Published By Datamonitor
03 Nov 2014
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Citibank's retreat opens up Japanese mass affluent space

Of all the markets that Citibank is withdrawing customer operations from, the retreat from Japan will have the most impact on the mass affluent space.

Published By Datamonitor
27 Oct 2014
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Ant Financial shakes up Chinese banks

Having received approval to set up its own banking entity by the Chinese regulator, Ant Financial Services has several advantages on its side when it comes to shaking up a market that has been dominated by the state banks.

Published By Datamonitor
22 Oct 2014

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