Opinion on Financial Services

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Type Product title / description Pub Price
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Barclays scraps passwords for biometrics

Barclays has introduced biometric identification for telephone banking to make identity verification quicker and more secure. However, expansion into more popular channels will make a real difference to the customer experience.

Published By Datamonitor
25 Jun 2014
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Barclaycard adds wearables to contactless roster

Barclaycard's plan to roll out "bPay band" is a strategic move by the bank to capitalize on the rising ownership and awareness of contactless payment cards in the UK. However, making it a mainstream payment tool will be challenging.

Published By Datamonitor
23 Jun 2014
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More creativity required to net MFI relationships

Transaction accounts that reward continued regular activity can capture critical main financial institution (MFI) relationships.

Published By Datamonitor
13 Jun 2014
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Nationwide uses mobile app to boost saving

Nationwide has become the first UK provider to add login-free functionality for balance checks and transfers to savings accounts to its mobile app. Reducing the friction associated with these tasks will significantly improve the user experience.

Published By Datamonitor
11 Jun 2014
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High-tech branches missing the point

High-tech branches can only meet a short-term need and are unsustainable in the long term, as customers become more familiar with remote banking.

Published By Datamonitor
28 Apr 2014
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Education key for Malaysian investors

Low investor sophistication is preventing Malaysians from diversifying their assets and growing the local wealth management market. Investor education will be necessary to remedy the problem.

Published By Datamonitor
17 Apr 2014
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Branchless Atom bank will have limited appeal

A new digital-only bank called Atom is set to enter the UK market. However, its lack of branches and telephone banking will not appeal to the majority of consumers.

Published By Datamonitor
11 Apr 2014
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Lloyds' new Club account may backfire

The new Club Lloyds current account will make its customers think twice about the deal they are getting from their bank, and may cause some to leave it altogether.

Published By Datamonitor
04 Apr 2014
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Switching incentives now a hygiene factor

Switching bonuses and in-credit interest have become a hygiene factor for consumers. Providers that do not offer at least one of these perks will lose out in the battle for new and existing customers.

Published By Datamonitor
04 Apr 2014
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Mobile bankers: profitable but fickle

Banks will have to work hard to earn the loyalty of mobile bankers. Research by Datamonitor Financial has found that although mobile banking enthusiasts are a very profitable segment to target, they are also prone to defection.

Published By Datamonitor
27 Mar 2014

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