Opinion on Financial Services

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CommentWire
CommentWire

UK banks: trust in simplicity?

Lord Turner, head of the UK's financial watchdog, has emphasized the need for banks to get back to basics in order to regain public trust in financial services. Datamonitor's recently published Rebuilding Consumer Trust series agrees with this assertion, but adds that effective communication is also vital.

Published By Datamonitor
28 Sep 2009
Expert View
Expert View

UK banks launch new way of paying

Zapp could finally get mainstream consumers paying with their phones by making it convenient and secure to shop online via their mobile.

Published By Datamonitor
29 Jan 2014
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Expert View

UK banks announce the latest successful year in the fight against fraud

Credit and debit fraud has experienced the largest decline in online transactions since the introduction of online banking and e-retailing to Britain. This is due to the heavy investment from the payment industry in new fraud detection technology.

Published By Datamonitor
10 Oct 2011
CommentWire
CommentWire

UK banking: premium services will only succeed with the right benefits

Fee-based current accounts are now offered by many big FS players, but UK consumers appear unwilling to use them. Recent Datamonitor research shows that it may be the benefits themselves that are not attractive; therefore, offering the right extras will help to draw in consumers and strengthen the relationship they have with their bank.

Published By Datamonitor
24 Sep 2010
CommentWire
CommentWire

UK banking: branch closures threaten multi-channel approach

The number of bank branches in the UK has decreased by a fifth in the last decade as a drop in footfall and increased cost cutting leads to closures. The rise of internet banking has been blamed in part, but Datamonitor's research shows that despite high levels of online activity, consumers still welcome a multi-channel approach.

Published By Datamonitor
18 Aug 2010
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UK banking industry: hold your branches!

Recent surveys conducted by YouGov and Datamonitor have highlighted the value of branch banking over purely online banking, with consumers showing a preference for face-to-face advice. This has major implications for an industry which appears to be moving away from the branch model, as well as for non-traditional players looking to enter the market without an already established branch network.

Published By Datamonitor
13 Nov 2009
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TSB pushes its "local bank" identity

"TSB isn't like other big banks," states TSB Bank's first TV advertisement. The campaign highlights its local commitment and exclusive focus on the UK market, an approach that many consumers will find reassuring.

Published By Datamonitor
24 Feb 2014
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TSB future bright despite Verde collapse

The collapse of Project Verde has led to Lloyds looking to float the branches under the TSB brand. The prospects of a standalone TSB brand are positive, as it is a profitable business that will enter the market with scale.

Published By Datamonitor
25 Apr 2013
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TSB Bank still sees value in branches

TSB Bank's decision to open as many as 30 new branches in the UK offers evidence that, despite the growth of digital banking, a physical presence is still needed to meet the needs of consumers.

Published By Datamonitor
11 Sep 2014
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TouchPay faces challenges as UK consumer interest in mobile payments remains divided

RBS and Visa Europe's recently launched TouchPay joint venture will require considerable long-term investment to garner any real payoffs, as under half of UK consumers are at least somewhat interested in having the ability to pay for goods in shops using mobile phones.

Published By Datamonitor
08 Oct 2012

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