Opinion on Financial Services

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Type Product title / description Pub Price
Expert View
Expert View

TouchPay faces challenges as UK consumer interest in mobile payments remains divided

RBS and Visa Europe's recently launched TouchPay joint venture will require considerable long-term investment to garner any real payoffs, as under half of UK consumers are at least somewhat interested in having the ability to pay for goods in shops using mobile phones.

Published By Datamonitor
08 Oct 2012
Expert View
Expert View

Time for investment in online innovation

The online banking platforms offered by the top UK current account providers do not vary significantly from one another. This lack of differentiation opens up the threat of new entrants developing unique offerings that pull customers away from the incumbent banks. Investment in innovation is vital to ensure that the online channel continues to meet customer demands.

Published By Datamonitor
16 Jan 2013
Expert View
Expert View

The UK packaged account market is worth GBP1.49bn a year and is yet to reach its full potential

The packaged account is already earning a significant amount of revenue for UK retail banks. Despite growth in both the total size of the market and the monthly fees per account, the opportunities for earnings growth remain impressive if providers prove capable of overcoming key challenges.

Published By Datamonitor
13 Mar 2012
Expert View
Expert View

The retention of 600 Morgan Keegan advisors highlights the advisor support network of Raymond James

Raymond James has completed the acquisition of Morgan Keegan, with over 600 of the latter's advisors agreeing to remain with the combined firm. Raymond James has already launched the Advisor Mastery Program to develop future advisors, and a social media compliance partnership has further increased its attractiveness.

Published By Datamonitor
12 Apr 2012
Expert View
Expert View

The new M&S Bank meets the key attributes demanded by consumers, creating a brand to contend with

The new M&S Bank fulfills many of the attributes that consumers are looking for in a banking provider. M&S now needs to ensure that its strong brand message is communicated effectively to consumers. Its aspirational "lifestyle" brand, along with the convenience of its branches, will aid the acquisition of customers.

Published By Datamonitor
21 Sep 2012
Expert View
Expert View

The indirect cost of card fraud

In recent years, plastic card providers have made considerable headway in reducing fraud. However, a threat of fraud still exists, partly due to hackers targeting holders of card information. After becoming a victim of fraud, many customers reduce usage of their account, but Datamonitor figures show this is less likely to occur if good customer service is received.

Published By Datamonitor
16 Apr 2012
Expert View
Expert View

The growth of remote channels will intensify competition in the savings market

Remote servicing of savings accounts is quickly gaining in popularity at the expense of branch servicing. This trend will make the savings market more susceptible to impulse decision-making by consumers, creating new challenges for providers when they eventually need to attract new deposits.

Published By Datamonitor
18 Jan 2013
Expert View
Expert View

The Co-op: not so good with money

The deal that will rescue the Co-op is the least worst option available, but it means that the troubled provider will lose its single biggest selling point for existing and prospective customers: its mutual character.

Published By Datamonitor
18 Jun 2013
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Expert View

The Co-op Bank: accidental trend-setter

The Co-operative Bank's decision to close 50 branches was forced upon it by its financial problems. Inadvertently, however, this puts it at the forefront of a growing trend that will see face-to-face banking increasingly give way to digital servicing.

Published By Datamonitor
11 Nov 2013
Expert View
Expert View

The branch is still a comfort to Australians

Australian consumers still see the value in branches, which is bad news for banks that are looking to reduce costs.

Published By Datamonitor
20 Jun 2013

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