Opinion on Financial Services

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NAB's claim secure for the year

NAB has been able to distinguish itself as the market leader in Australia by providing the lowest rates of the country's big four banks. However, its latest interest rate cut left it exposed to attacks from competitors.

Published By Datamonitor
17 Dec 2012
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Peer-to-peer lending comes of age in the UK

The government's decision to channel lending to small business through peer-to-peer providers demonstrates the growing credibility of this sector. With banks continuing to restrict their lending to the lowest risk borrowers, peer-to-peer and other alternative lenders will expand to meet the demand from small business and other underserved markets.

Published By Datamonitor
14 Dec 2012
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Mass affluent offshore investment is led by expats

Mass affluents and HNWs display similar behavior in terms of the percentage of their investible assets they allocate offshore. However, the drivers behind these investments are very different. Mass affluent investors are often expats sending assets to their home country, while HNWs, on the other hand, are more motivated by tax efficiency and client anonymity.

Published By Datamonitor
14 Dec 2012
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Google's mortgage comparison site will have little impact

Google has launched a mortgage comparison site designed to highlight deals that are suited to consumers' specific situations. However, not only is this service already offered by several established competitors, but the use of price comparison sites for mortgage purchases has never truly taken off, meaning Google's move is unlikely to have a serious impact on the market.

Published By Datamonitor
14 Dec 2012
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Mobile banking apps: the next frontier in the deposits war

Banks all around the world are being forced to increase deposits in order to comply with the forthcoming Basel III rules on funding. Most have already begun to do so and this is increasing APR-based competition, which has squeezed bank margins even in countries like Australia that weathered the global financial crisis and its aftermath relatively well.

Published By Datamonitor
10 Dec 2012
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Banks: selling without the hard sell

Consumers want to hold multiple products with their financial services provider. The problem is that banks are still selling products that are inappropriate for their customers, according to Which? research.

Published By Datamonitor
07 Dec 2012
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Santander winning the battle for innovation

Santander's innovation in the retail banking space is showing a return, with consumers choosing the bank as the number one option to move to if their own bank were to close. Innovation is essential in order to offer consumers choice and differentiate a proposition, but it is an area where the UK retail banking market as a whole is lacking.

Published By Datamonitor
05 Dec 2012
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Minimum deposits offer an alternative way forward

Nationwide has launched a free current account that pays 2% interest as long as customers deposit GBP1,000 every month. Minimum deposit requirements are an underutilized method of engaging customers with added value accounts.

Published By Datamonitor
29 Nov 2012
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Handelsbanken: showcasing a sustainable model of banking

Handelsbanken has grown its presence in the UK over the last year. Its decentralized business model has aided this, along with its high customer satisfaction and loyalty levels. While competitors will struggle to recreate Handelsbanken's model exactly, providers should be looking to it to identify ways in which they can build a more sustainable approach to banking.

Published By Datamonitor
28 Nov 2012
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American Express enhances the TV viewing experience with mobile commerce

American Express's recent move to use TV viewing to boost its mobile commerce activity highlights a major growth opportunity for payment providers to boost engagement through a more tailored and direct avenue, as over half of US consumers currently use their mobile to shop online.

Published By Datamonitor
26 Nov 2012

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