Opinion on Energy and Utilities

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Type Product title / description Pub Price
Expert View
Expert View

Collective switching rising as an acquisition channel in the UK residential market

Collective switching is an innovative and co-operative way of reaching out to the "less connected," the elderly, and the energy-poor to provide a level of confidence about their ability to switch supplier should an alternative and better price be available. Therefore it has the potential to be an important channel for suppliers into these hard-to-reach customer segments.

Published By Datamonitor
28 Mar 2013
CommentWire
CommentWire

Green energy: White Paper turns consumers red

Renewable energy development in the UK currently looks to be too slow to meet government targets. Industry support seems insufficient, but there will also be another hurdle from the public. UK consumers have so far shown little interest in environmentally friendly energy and may be unhappy about the increased costs.

Published By Datamonitor
29 Apr 2003
Expert View
Expert View

Metro Group and BP: Polish launch for loyalty card lends a competitive edge

European retail giant Metro Group has launched its multi-brand Payback loyalty card in Poland. The card will be accepted at Metro's hypermarket chain Real and BP service stations, as well as by other companies. The move is expected to be a success: the loyalty card is attractive to consumers and provides companies with additional insight not available from a single-brand loyalty scheme.

Published By Datamonitor
05 Oct 2009
Expert View
Expert View

Ofgem shines spotlight on energy brokers

As part of its Retail Market Review, Ofgem has criticized the terms on which energy is supplied to the business sector. Potential reforms may include a ban on rollover contracts and making contract information much more transparent for business customers. While critics argue that this will erode the profits of utilities and brokers, it is likely to be beneficial for businesses.

Published By Datamonitor
31 May 2011
CommentWire
CommentWire

Price comparison websites: improving utility market transparency and competition

A growing number of price comparison websites are allowing consumers to compare relevant tariffs from numerous energy suppliers. Their role in some cases has expanded to allowing consumers to switch supplier. In addition, customer satisfaction survey results such as those from uSwitch are augmenting the role that these websites play in increasing market transparency and customer switching rates.

Published By Datamonitor
15 Oct 2010

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