Latest Intelligence on By Multi-Channel in North America

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Type Product title / description Pub Price
Expert View
Expert View

Publix reignites online presence through trial of click and collect service

US supermarket chain Publix Super Markets has launched a click and collect service, marking its first venture into online retailing since the demise of Publix Direct in 2003. This new initiative reflects the growing range of e-commerce and delivery models emerging in grocery retailing across the globe, in response to local consumer characteristics and market conditions.

Published By Datamonitor
17 Aug 2010
Expert View
Expert View

Gap starts overseas shipping to test new markets

Gap has expanded its e-commerce offer overseas in an attempt to bring its products to more consumers worldwide and to test the appetite for its brands in new markets. Although Gap rivals Inditex and H&M have been adopting a more selective approach to global expansion when it comes to online shopping, they may become more adventurous if Gap's plan is successful.

Published By Datamonitor
19 Aug 2010
CommentWire
CommentWire

P&G: encouraging sustainable behavior by reducing grocery bills

Procter & Gamble has announced its support for an environmental initiative called RecycleBank. The Cincinnati-based scheme is designed to encourage consumers to recycle and educate others on how to do so, in return for discounts at retail outlets. This initiative is an effective way of increasing environmental responsibility among Americans, and will no doubt enhance P&G's ethical reputation.

Published By Datamonitor
12 Oct 2010
Expert View
Expert View

Ralph Lauren looking to maintain its brand value online with luxury e-retail experience

Premium US clothing retailer Ralph Lauren has launched a UK version of its e-retail website ralphlauren.com, 10 years after the launch of its US site. Luxury brands have historically been reluctant to expand online due to concerns over diluting their brand value; however, Ralph Lauren has strived to maintain its air of exclusivity by offering additional services to customers.

Published By Datamonitor
21 Oct 2010
Expert View
Expert View

Retail locations: out-of-town remains the prime location for retail growth

Over the last 10 years, out-of-town has consistently outperformed both town center and neighborhood, with average annual growth of 2.5% between 2004 and 2009, compared with 1.4% for neighborhood and 0.2% in town centers. Verdict expects out-of-town to continue to outperform due to food & grocery reliance, its relevance as a click & collect point, and the entrance of new retailers to the sector.

Published By Datamonitor
25 Nov 2010
Expert View
Expert View

Deutsche Post DHL shifts its focus to the business-to-consumer distribution market

Deutsche Post DHL, having recently retreated from the domestic express market in the UK and France, is still very much focused on the business-to-customer channel. As more companies turn their attention towards this promising sector, this shift in the express market is creating a competitive playing field. Helping customers enhance their online presence will be key to consolidating market share.

Published By Datamonitor
18 Feb 2011
CommentWire
CommentWire

Saks: extending its grip on the luxury-for-less market

Saks has extended the reach of its discount operations by launching an online flash sale site, in a move which reflects the growing provision of discount luxury from US department stores. Verdict expects the platform to be successful given consumers' demand for value and the continued sales growth of existing flash sale sites, but Saks must be careful not to undermine its luxury proposition.

Published By Datamonitor
18 Aug 2011
CommentWire
CommentWire

Social media: US department stores reap the rewards

Department stores are leading the way in terms of e-commerce, m-commerce, and social media, according to a recent survey. This has allowed them to boost their top lines after years of declining sales, while also capturing the attention of younger target consumer segments. Verdict believes that comprehensive digital strategies such as these would benefit luxury and specialist retailers alike.

Published By Datamonitor
26 Aug 2011
Expert View
Expert View

Armani: new e-store marks another missed opportunity in luxury e-commerce

Giorgio Armani has launched an e-shop at Armani.com, offering delivery to 27 countries in Europe, plus Hong Kong, China, Japan, the US, and Canada. Having developed the e-shop with third-party provider Yoox, the Italian fashion retailer has revealed a rather unimpressive proposition, and becomes the latest entry to a long list of luxury houses taking a rather half-hearted approach to e-commerce.

Published By Datamonitor
13 Oct 2011
Expert View
Expert View

Facebook "Wants" to strengthen its e-commerce credentials

Facebook has started trialing "Collections," its latest attempt at tapping into the e-commerce market. The service directs users to retailers' websites instead of acting as a sales channel, making this a more viable option than previous f-commerce attempts. However, such is the fickle world of Facebook that retailers should approach this new channel with a degree of skepticism.

Published By Datamonitor
11 Oct 2012

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