Latest Intelligence in United Kingdom

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Type Product title / description Pub Price
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First Utility most improved energy supplier

According to the 2014 Which? Switch Energy Satisfaction Survey, First Utility has improved its residential customer rating score by eight percentage points compared to the previous year. Only one other supplier, Ecotricity, has been able to make an improvement.

Published By Datamonitor
24 Jan 2014
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Metro Bank: not just for holidays

Metro Bank has indicated a change in strategy from maximizing the number of current account customers to increasing the value of its customer base by encouraging greater usage of its accounts.

Published By Datamonitor
23 Jan 2014
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Driverless cars offer new challenges for insurers

As insurers focus on the take-up of telematics products and struggle to build new pricing models, technology is already moving on, highlighting new challenges.

Published By Datamonitor
17 Jan 2014
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Curfew unlikely to succeed without telematics

The ABI-backed proposal to enforce a curfew on young drivers is unlikely to get backing from telematics providers, without which it will be unfeasible.

Published By Datamonitor
14 Jan 2014
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Mesothelioma Bill: realistic, not perfect

The Mesothelioma Bill, having now completed all House of Commons stages, has been branded as "watered down" by claimant lawyers. Yet while not perfect, the agreed level of compensation is a reflection of what the market can sustain.

Published By Datamonitor
13 Jan 2014
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Spike in UK customer complaints may be on the way

Fluctuating tariff rates mean added pressure on suppliers' IT systems, with consumers ever ready to pounce on the complaint bandwagon.

Published By Datamonitor
10 Jan 2014
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Cheques enter the digital age

The introduction of remote deposit capture (RDC) will speed up the decline in branch visits and hasten the move to self-service banking.

Published By Datamonitor
10 Jan 2014
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Tesco and Virgin face current account battle

Having finally announced plans to enter the current account market in 2014, both Tesco Bank and Virgin Money will have to work hard to persuade consumers to switch in significant numbers.

Published By Datamonitor
08 Jan 2014
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Insurers not yet making the most of social media

Industry experts believe that insurers are not currently utilizing social media to the best possible effect. Yet with pioneering brands tapping into the benefits of the channel, providers can no longer afford to ignore it.

Published By Datamonitor
23 Dec 2013
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Young consumers seek financial guidance

Young people face a more uncertain future than their parents, prompting renewed focus on their attitudes towards money. However, Datamonitor Financial research shows that those entering adulthood have a healthy attitude to financial management.

Published By Datamonitor
17 Dec 2013

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