Latest Intelligence on Financial Services in United Kingdom

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Type Product title / description Pub Price
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Digital vital to capturing youth market

A digital strategy is essential to making inroads into the youth market. Banks need to focus on using new communication channels and social media to engage with teenagers.

Published By Datamonitor
23 Jul 2014
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Barclays scraps passwords for biometrics

Barclays has introduced biometric identification for telephone banking to make identity verification quicker and more secure. However, expansion into more popular channels will make a real difference to the customer experience.

Published By Datamonitor
25 Jun 2014
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Clarity is key for Barclays overdrafts

Barclays' decision to make its UK overdraft charges more straightforward will promote a greater sense of openness and trust in the bank, despite arguably leading to higher charges in many cases.

Published By Datamonitor
25 Jun 2014
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Barclaycard adds wearables to contactless roster

Barclaycard's plan to roll out "bPay band" is a strategic move by the bank to capitalize on the rising ownership and awareness of contactless payment cards in the UK. However, making it a mainstream payment tool will be challenging.

Published By Datamonitor
23 Jun 2014
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Nationwide uses mobile app to boost saving

Nationwide has become the first UK provider to add login-free functionality for balance checks and transfers to savings accounts to its mobile app. Reducing the friction associated with these tasks will significantly improve the user experience.

Published By Datamonitor
11 Jun 2014
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Branchless Atom bank will have limited appeal

A new digital-only bank called Atom is set to enter the UK market. However, its lack of branches and telephone banking will not appeal to the majority of consumers.

Published By Datamonitor
11 Apr 2014
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Lloyds' new Club account may backfire

The new Club Lloyds current account will make its customers think twice about the deal they are getting from their bank, and may cause some to leave it altogether.

Published By Datamonitor
04 Apr 2014
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Switching incentives now a hygiene factor

Switching bonuses and in-credit interest have become a hygiene factor for consumers. Providers that do not offer at least one of these perks will lose out in the battle for new and existing customers.

Published By Datamonitor
04 Apr 2014
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Nationwide goes 24/7 on Twitter

Nationwide's decision to start operating its Twitter account on a 24/7 basis recognizes the fact that consumers now demand an instant response to their enquiries, regardless of the time of day.

Published By Datamonitor
18 Mar 2014
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Paym looks to eliminate P2P cash payments

The UK's forthcoming mobile P2P payment service, Paym, strategically capitalizes on the market's high mobile phone and current account penetration levels, providing banks with a major opportunity to drive the move towards electronic payments.

Published By Datamonitor
17 Mar 2014

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