Latest Intelligence on Financial Services in United Kingdom

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Type Product title / description Pub Price
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Branchless Atom bank will have limited appeal

A new digital-only bank called Atom is set to enter the UK market. However, its lack of branches and telephone banking will not appeal to the majority of consumers.

Published By Datamonitor
11 Apr 2014
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Switching incentives now a hygiene factor

Switching bonuses and in-credit interest have become a hygiene factor for consumers. Providers that do not offer at least one of these perks will lose out in the battle for new and existing customers.

Published By Datamonitor
04 Apr 2014
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Lloyds' new Club account may backfire

The new Club Lloyds current account will make its customers think twice about the deal they are getting from their bank, and may cause some to leave it altogether.

Published By Datamonitor
04 Apr 2014
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Nationwide goes 24/7 on Twitter

Nationwide's decision to start operating its Twitter account on a 24/7 basis recognizes the fact that consumers now demand an instant response to their enquiries, regardless of the time of day.

Published By Datamonitor
18 Mar 2014
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Paym looks to eliminate P2P cash payments

The UK's forthcoming mobile P2P payment service, Paym, strategically capitalizes on the market's high mobile phone and current account penetration levels, providing banks with a major opportunity to drive the move towards electronic payments.

Published By Datamonitor
17 Mar 2014
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LV= encourages transparency for customers

As the FCA highlights yet another area of the insurance market that requires intervention, LV= is looking to introduce new ways to ensure transparency for consumers.

Published By Datamonitor
14 Mar 2014
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Post Office the surprise winner as banks cut branches

The Post Office is in a strong position to use its huge branch network to make gains as big banks look to reduce their bricks-and-mortar presence.

Published By Datamonitor
04 Mar 2014
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UK consumers unfazed by contactless hype

Although ownership and awareness of contactless payment cards are both on the rise, a growing number of UK contactless card holders are choosing to use other more established payment methods.

Published By Datamonitor
04 Mar 2014
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TSB pushes its "local bank" identity

"TSB isn't like other big banks," states TSB Bank's first TV advertisement. The campaign highlights its local commitment and exclusive focus on the UK market, an approach that many consumers will find reassuring.

Published By Datamonitor
24 Feb 2014
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Banks must act to stop packaged account flight

Packaged account customers are more interested in the product than the provider, and are therefore less loyal. To retain these customers, banks must recognize that it is not simply convenience but the competitiveness of the product that drives provider choice.

Published By Datamonitor
10 Feb 2014

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