Latest Intelligence on Energy and Utilities in United Kingdom

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Type Product title / description Pub Price
Expert View
Expert View

Should British Gas be broken up?

UK Energy Secretary Ed Davey has brought retail gas suppliers' profit margins in the domestic market back into the spotlight, with an open letter to Ofgem urging it to "think radically." Powers to break up any company found to have a monopoly could be bestowed upon the energy regulator, but what consequences would this have for the market share leader British Gas and the rest of the Big Six?

Published By Datamonitor
10 Feb 2014
Expert View
Expert View

White label energy suppliers cannot hide the issues at their partner companies

In a recent Which? customer satisfaction survey, Sainsbury's Energy and M&S Energy both experienced decreasing customer scores year-on-year, broadly in line with the performances of the energy suppliers they partner with (British Gas and SSE respectively). This suggests that customer experiences have been similar, but something is keeping the scores higher for the white label partners.

Published By Datamonitor
24 Jan 2014
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Expert View

First Utility most improved energy supplier

According to the 2014 Which? Switch Energy Satisfaction Survey, First Utility has improved its residential customer rating score by eight percentage points compared to the previous year. Only one other supplier, Ecotricity, has been able to make an improvement.

Published By Datamonitor
24 Jan 2014
Expert View
Expert View

Spike in UK customer complaints may be on the way

Fluctuating tariff rates mean added pressure on suppliers' IT systems, with consumers ever ready to pounce on the complaint bandwagon.

Published By Datamonitor
10 Jan 2014
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Expert View

UK boosts support for offshore wind

The recent revision of the Contracts for Difference (CFD) draft strike prices will provide a welcome boost to the UK's offshore wind industry. However, this will be at the expense of onshore wind; fluctuating political opinion needs to be taken out of the equation in order for real progress to be made.

Published By Datamonitor
09 Dec 2013
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Expert View

The Utility Warehouse: helping npower manage retail market reform

npower CEO Paul Massara has said the sale of 770,000 electricity and gas accounts to The Utility Warehouse is "good for competition and good for consumer choice," but has anything really changed?

Published By Datamonitor
21 Nov 2013
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Centrica doubts offshore wind profitability

Centrica's potential withdrawal from the 580MW Race Bank project off the Norfolk coast could be the start of a protracted slow-down in investment in the UK's offshore wind industry, unless the support structure changes.

Published By Datamonitor
08 Nov 2013
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Expert View

Big hurdle cleared for new build nuclear in the UK

The agreement of a strike price over Hinkley Point has put an end to protracted negotiations between the UK government and EDF. It means the first new nuclear capacity in almost 20 years in the UK is one step closer to a final investment decision. While from the government's perspective the agreement is a bet on the future level of wholesale prices, it represents a win for energy security.

Published By Datamonitor
25 Oct 2013
Expert View
Expert View

The rise of B2B switching sites increases SME churn rates

Datamonitor Energy's recently published report entitled "The Drivers of Churn Rate, Switching, and Contract Length for UK B2B Energy Customers" found that SME churn rates increased during 2010-12. This has been driven by the growing penetration of switching sites, which have fundamentally altered customer behavior.

Published By Datamonitor
17 Oct 2013
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Expert View

Centrica withdraws from UK gas storage plans

In September 2013 the UK government confirmed its decision to rule out public subsidies to support gas storage. The decision tacitly assumes existing gas reserve levels are sufficient for supply security at peak times in winter, and that other sources of gas, such as LNG and pipeline imports, will be ample to avoid steep price hikes during cold spells.

Published By Datamonitor
02 Oct 2013

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